Bug 12420 - syndetics content broken in bootstrap
Summary: syndetics content broken in bootstrap
Status: RESOLVED DUPLICATE of bug 15388
Alias: None
Product: Koha
Classification: Unclassified
Component: OPAC (show other bugs)
Version: master
Hardware: All All
: P5 - low major (vote)
Assignee: Owen Leonard
QA Contact: Testopia
URL:
Keywords:
Depends on:
Blocks: 12857
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Reported: 2014-06-13 14:15 UTC by Nicole C. Engard
Modified: 2016-10-16 11:43 UTC (History)
3 users (show)

See Also:
Change sponsored?: ---
Patch complexity: ---
Documentation contact:
Documentation submission:
Text to go in the release notes:
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Description Nicole C. Engard 2014-06-13 14:15:25 UTC
Syndetics cover images work in Koha, but not the other content
Comment 1 Owen Leonard 2014-06-16 19:38:01 UTC
In my test almost everything appears to be working:

SyndeticsAuthorNotes - working
SyndeticsAwards - couldn't confirm
SyndeticsCoverImages - working
SyndeticsCoverImageSize - working
SyndeticsEditions - couldn't confirm
SyndeticsExcerpt - working
SyndeticsReviews - working
SyndeticsSeries - working
SyndeticsSummary - working
SyndeticsTOC - working

I couldn't find any title for which SyndeticsAwards or SyndeticsEditions were working, but I don't know if that's because there is a problem with my data or if there is a problem with the feature.

Nicole can you please test again?
Comment 2 Nicole C. Engard 2014-06-17 13:35:23 UTC
Asking the library to confirm.
Comment 3 Owen Leonard 2014-06-18 13:11:00 UTC
I'm wondering now if this could be another symptom of Bug 11663. When the bug presents itself Syndetics content appears but doesn't look correct because the tabs are broken.

Please check whether they are on 3.14.4 or earlier and whether they have the Cart enabled.
Comment 4 Owen Leonard 2014-06-18 13:12:13 UTC
> SyndeticsEditions - couldn't confirm

Looks like there is an existing bug for this: Bug 7694 - Syndetics_Editons not included
Comment 5 Nicole C. Engard 2014-06-18 17:55:02 UTC
From the library - they're on Koha 3.16:
--------

We subscribe to the following enhanced content from Syndetics (in addition to cover images):
Author Notes
Book List Reviews
Choice Reviews
First Chapters & Excerpts
Library Journal Reviews
New York Times Reviews
Publishers Weekly Reviews
School Library Journal Reviews
Series
Summaries & Annotations
Table of Contents
Video & Music Covers & Annotations
Video Clips

The content seems to show on some records, but not on others (even though it should). For example, the book "Al Capone Does My Shirts" shows content from Syndetics on the hardcover edition but not the paperback edition. On our Innovative OPAC the content shows on both editions. Note: The paperback edition does not display a cover image in neither Koha nor Innovative's OPAC (so I assume it's not available from Syndetics).
Comment 6 Owen Leonard 2014-06-26 19:55:00 UTC
If content shows up with some records but not others examples should be provided for both--ISBNs at the very least.
Comment 7 Nicole C. Engard 2014-07-03 15:19:21 UTC
MARC from Al Capone Does My Shirts (paperback):

020 			_a978014240370
_c(pbk.)
020 			_a9780142403709
_c(pbk.)
020 			_a0142403709
_c(pbk.) 

MARC from Al Capone Does My Shirts (hardcover):

020 			_a0399238611 (hc) :
_c$15.99
Comment 8 Owen Leonard 2014-07-03 16:41:00 UTC
(In reply to Nicole C. Engard from comment #7)
> MARC from Al Capone Does My Shirts (paperback):
> 
> 020 			_a0142403709
> _c(pbk.) 

This works fine for me. The cover image from Syndetics loads.
Comment 9 Nicole C. Engard 2014-07-04 18:26:16 UTC
(In reply to Owen Leonard from comment #8)
> (In reply to Nicole C. Engard from comment #7)
> > MARC from Al Capone Does My Shirts (paperback):
> > 
> > 020 			_a0142403709
> > _c(pbk.) 
> 
> This works fine for me. The cover image from Syndetics loads.

So - the 10 digit works and the 13 doesn't? Is that what this boils down to?

Nicole
Comment 10 Owen Leonard 2014-07-09 16:22:28 UTC
> Is that what this boils down to?

It boils down to I can't reproduce the problem with any of the ISBNs provided.
Comment 11 Barton Chittenden 2016-10-11 22:09:26 UTC
(In reply to Owen Leonard from comment #10)
> > Is that what this boils down to?
> 
> It boils down to I can't reproduce the problem with any of the ISBNs
> provided.

I noticed that Syndetics sometimes uses UPC rather than ISBN for cover images, e.g.

http://www.syndetics.com/index.aspx?isbn=/LC.GIF&client=waidp&type=xw10&upc=043396446755&oclc=

This would make sense for a non-book item like this DVD, but opac-results.tt gives 'No cover image available' if RESULT.normalized_isbn isn't defined.
Comment 12 Barton Chittenden 2016-10-11 22:22:24 UTC
(In reply to Barton Chittenden from comment #11)
> (In reply to Owen Leonard from comment #10)
> > > Is that what this boils down to?
> > 
> > It boils down to I can't reproduce the problem with any of the ISBNs
> > provided.
> 
> I noticed that Syndetics sometimes uses UPC rather than ISBN for cover
> images, e.g.
> 
> http://www.syndetics.com/index.aspx?isbn=/LC.
> GIF&client=waidp&type=xw10&upc=043396446755&oclc=
> 
> This would make sense for a non-book item like this DVD, but opac-results.tt
> gives 'No cover image available' if RESULT.normalized_isbn isn't defined.

I'm wondering if that should be a separate bug report.
Comment 13 Christopher Brannon 2016-10-11 23:07:01 UTC
(In reply to Barton Chittenden from comment #11)
> (In reply to Owen Leonard from comment #10)
> > > Is that what this boils down to?
> > 
> > It boils down to I can't reproduce the problem with any of the ISBNs
> > provided.
> 
> I noticed that Syndetics sometimes uses UPC rather than ISBN for cover
> images, e.g.
> 
> http://www.syndetics.com/index.aspx?isbn=/LC.
> GIF&client=waidp&type=xw10&upc=043396446755&oclc=
> 
> This would make sense for a non-book item like this DVD, but opac-results.tt
> gives 'No cover image available' if RESULT.normalized_isbn isn't defined.

To add:

This URL string can contain any combination of ISBN, UPC, or OCLC number.  Any of the three parameters can be left blank if no values are available in the MARC record.

This URL can also be used to retrieve content for books although only the ISBN will be matched. The lookup sequence is UPC first, then ISBN and then OCLC but must subscribe to AV.

Source of information is https://developers.exlibrisgroup.com/resources/voyager/code_contributions/SyndeticsStarterDocument.pdf

I know, dev for exlibris, but still valid info.
Comment 14 Owen Leonard 2016-10-12 07:39:38 UTC
(In reply to Barton Chittenden from comment #12)

> I'm wondering if that should be a separate bug report.

Looks like Bug 15388? Stuck in QA for a while, probably because (non-Bywater) QA team doesn't have Syndetics credentials for testing.
Comment 15 Katrin Fischer 2016-10-16 11:43:58 UTC
Marking as duplicate, please reopen if this doesn't solve the problem.

*** This bug has been marked as a duplicate of bug 15388 ***