Bug 13978

Summary: Add cancellation link to hold notification e-mails
Product: Koha Reporter: Christopher Brannon <cbrannon>
Component: Hold requestsAssignee: Bugs List <koha-bugs>
Status: NEW --- QA Contact: Testopia <testopia>
Severity: enhancement    
Priority: P5 - low CC: black23, gmcharlt, katrin.fischer, lisettepalouse+koha, marjorie.barry-vila, sally.healey
Version: unspecified   
Hardware: All   
OS: All   
Change sponsored?: --- Patch complexity: ---
Documentation contact: Documentation submission:
Text to go in the release notes:
Version(s) released in:

Description Christopher Brannon 2015-04-09 15:21:00 UTC
It would be great if hold notification e-mails could include a button to click if a patron doesn't need the item any longer.  They could click the button to cancel the hold and notify the holding library.  All without logging into their account.

Christopher
Comment 1 Lisette Scheer 2018-09-12 17:04:40 UTC
This would be nice. We have people who try to e-mail us back, but the e-mail used is not checked regularly (we have a line in our notices that it isn't but people still try.) If they could cancel it the way Christopher described, that would be great. 
Lisette
Comment 2 Katrin Fischer 2020-01-06 15:48:19 UTC
I think achieving this without having to log in first is the harder bit, because you want a link that cannot be guessed and misused by someone else. You'd need a token or similar that only the email recipient and Koha know. A link into the catalog would be easier.
Comment 3 Christopher Brannon 2020-06-26 21:09:52 UTC
(In reply to Katrin Fischer from comment #2)
> I think achieving this without having to log in first is the harder bit,
> because you want a link that cannot be guessed and misused by someone else.
> You'd need a token or similar that only the email recipient and Koha know. A
> link into the catalog would be easier.

Maybe the token could be based on the reservation ID, or that and the borrower ID?