Bug 14628

Summary: Anonymization of circulation data prevents lost item refunds
Product: Koha Reporter: Nicole C. Engard <nengard>
Component: CirculationAssignee: Bugs List <koha-bugs>
Status: NEW --- QA Contact: Testopia <testopia>
Severity: normal    
Priority: P5 - low CC: gmcharlt, jonathan.druart, kyle.m.hall
Version: Main   
Hardware: All   
OS: All   
GIT URL: Change sponsored?: ---
Patch complexity: --- Documentation contact:
Documentation submission: Text to go in the release notes:
Version(s) released in:
Circulation function:

Description Nicole C. Engard 2015-07-31 16:36:58 UTC
If a lost item is returned and you have it set to refund the patron the lost fee but also have it set to erase reading history the refund is not processed.
Comment 1 Jonathan Druart 2015-08-19 14:48:19 UTC
Sorry, I don't understand what you mean.
Could you provide a step-by-step plan to reproduce the issue?
Comment 2 Owen Leonard 2016-06-21 14:53:12 UTC
I assume Nicole means this:

1. Patron loses and pays for an item. Item is marked lost and fee is charged.
2. Circulation history anonymizes the data about who had the item previously.
3. The patron finds and returns the item. Koha no longer knows who had the item previously, so it can't refund them.

If I'm correct in interpreting this report, I don't think there is a solution which both maintains patron privacy and allows them their refund. You have to pick one or the other.

If so, the question for us is how to make that clear to the user.
Comment 3 Katrin Fischer 2016-06-22 05:34:16 UTC
Hm, maybe for a workaround bug 14945 could be useful.