Bug 15852

Summary: 3M selfCheck do not connect
Product: Koha Reporter: Humberto Blanco <hblancoca>
Component: SIP2Assignee: Bugs List <koha-bugs>
Status: CLOSED WORKSFORME QA Contact: Testopia <testopia>
Severity: critical    
Priority: P5 - low CC: colin.campbell, katrin.fischer
Version: 3.22   
Hardware: All   
OS: All   
Change sponsored?: --- Patch complexity: ---
Documentation contact: Documentation submission:
Text to go in the release notes:
Version(s) released in:
Attachments: 3m selfcheckout machines.

Description Humberto Blanco 2016-02-17 21:09:03 UTC
Created attachment 48198 [details]
3m selfcheckout machines.

I have not idea but i before update to 3.22 have some errors  (every minute)in connection  (attached image) in the log /var/log/koha/catalogo/sip-output.log 

SIP Timed Out!
SIP Timed Out!
LDAP bind failed as kohauser bibecsd1: LDAP error #49: LDAP_INVALID_CREDENTIALS
# The wrong password was supplied or the SASL credentials could not be processed

I believe that the error its (SIP Timed Out!) but i do know how to solve this.
NOTE: the users, passwords an d branches are OK but the problem was imn migration. 
The server has iptables but the policy its accept all; we have RAW implementation no telnet

my configuration file its 
<acsconfig xmlns="http://openncip.org/acs-config/1.0/">
<!-- above address gets nothing, it's just a namespace -->
  <error-detect enabled="true" />

<!--
  Set Net::Server::PreFork runtime parameters
  syslog_ident will identify SIP2 Koha server entries in syslog
  For OpenSolaris, add: syslog_logsock=stream
-->
  <server-params
    min_servers='30'
    min_spare_servers='4'
    log_file='Sys::Syslog'
    syslog_ident='koha_sip'
    syslog_facility='local6'
  />

  <listeners>
<!-- vestigial HTTP, never implemented: just use the OPAC!
        <service
      port="0:8080/tcp"
      transport="http"
      protocol="NCIP/1.0" />
-->
    <service
      port="8023/tcp"
      transport="telnet"
      protocol="SIP/2.00"
      timeout="120" />


    <service
      port="6001/tcp"
      transport="RAW"
      protocol="SIP/2.00"
      timeout="60" />


  </listeners>

<accounts>

<!-- Equipos sede Claustro -->
 <login id="bibliop1"  password="XXXX"  delimiter="|" error-detect="disabled" institution="BIBARA"/>
 <login id="bibliop2"   password="XXXX"  delimiter="|" error-detect="disabled" institution="BIBARA"/>
 <login id="bibliod1"   password="XXXX"  delimiter="|" error-detect="disabled" institution="BIBARA"/>


<!-- Equipos sede Quinta de mutis -->
 <login id="bibp1"  password="XXXX"  delimiter="|" error-detect="disabled" institution="BIBECS"/>
 <login id="bibd1"  password="XXXX"  delimiter="|" error-detect="disabled" institution="BIBECS"/>

<!-- Equipos de Sede Norte -->
 <login id="bibcp1"  password="XXXX"  delimiter="|" error-detect="disabled" institution="OTRASBIB"/>
</accounts>

<!--
Institution tags are for enabled branches.  There needs to be one
institution stanza for each institution named in the accounts above.
The implementation attribute is actually used to find the code to run,
in our case "ILS".
-->

<institutions>
    <institution id="BIBARA" implementation="ILS" parms="">
          <policy checkin="true" renewal="true" checkout="true"
                  status_update="true" offline="false"
                  timeout="100"
                  retries="5" />
    </institution>
    <institution id="BIBECS" implementation="ILS" parms="">
          <policy checkin="true" renewal="true" checkout="true"
                  status_update="true" offline="false"
                  timeout="100"
                  retries="5" />
    </institution>
    <institution id="OTRASBIB" implementation="ILS" parms="">
       <policy checkin="true" renewal="true" checkout="true"
               status_update="true" offline="false"
               timeout="100"
               retries="5" />
    </institution>
</institutions>
</acsconfig>


really appreciate your help.
Comment 1 Katrin Fischer 2016-02-18 22:00:16 UTC
Hi, could this be a duplicate to bug 14507?
Comment 2 Humberto Blanco 2016-02-19 13:23:21 UTC
Finally,
i adjust the time alive in 3m selfcheckout machines, and works for me.

Thanks.