Bug 19535

Summary: Notice (Available) for suggestion is not send at the right time
Product: Koha Reporter: Patrick Robitaille <patrick.robitaille>
Component: NoticesAssignee: Bugs List <koha-bugs>
Status: NEW --- QA Contact: Testopia <testopia>
Severity: enhancement    
Priority: P5 - low CC: katrin.fischer
Version: unspecified   
Hardware: All   
OS: All   
Change sponsored?: --- Patch complexity: ---
Documentation contact: Documentation submission:
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Description Patrick Robitaille 2017-10-26 19:58:38 UTC
Koha has a notice template for notifications to be sent out to the patron once a suggestion gets available (AVAILABLE). But the notification is send to the patron who has made the suggestion directly when the suggestion has been receive. This notification should be send when the status of the record item is available.  

1) Create suggestion in OPAC;
2) Accept suggestion in Staff;
3) Order suggestion in acquisitions;
4) Close basket;
5) Receive order;
>The mail is generate for the patron who make the suggestion but the item is not ready to circulate. 

It would be nice to have an email for the reception and an email to indicate that the item is really ready to circulate, considering the status of the document.

Regard, Patrick.
Comment 1 Katrin Fischer 2017-10-26 20:06:49 UTC
Hi Patrick, I am not sure how easy this would be to do, as the workflows of the libraries are quite different here. Not every library uses a processing status or similar. How could we trigger the change in a way that works for every library?
Comment 2 Patrick Robitaille 2017-10-27 15:24:22 UTC
Hi Katrin,

In our process we use the pref syst. AcqItemSetSubfieldsWhenReceived who set the status of the item changes from on order to in processing. And it is at this moment the email (Available) suggestion is send to the patron. It will be nice if this email would be send right afther the item change status from in processing to available. 

Otherwise, it will be nice to decide when the notifications will be send to patron. There might be an option in the suggestion tools to send manually the item’s email related to the patron’s suggestion.

Patrick.