Summary: | Patrons receiving both email and print overdue notices | ||
---|---|---|---|
Product: | Koha | Reporter: | Andrew Fuerste-Henry <andrew> |
Component: | Notices | Assignee: | Bugs List <koha-bugs> |
Status: | NEW --- | QA Contact: | Testopia <testopia> |
Severity: | normal | ||
Priority: | P5 - low | CC: | barton, bugzilla, cslone, lisettepalouse+koha, lucas |
Version: | 17.05 | ||
Hardware: | All | ||
OS: | All | ||
Change sponsored?: | --- | Patch complexity: | --- |
Documentation contact: | Documentation submission: | ||
Text to go in the release notes: | Version(s) released in: | ||
Circulation function: |
Description
Andrew Fuerste-Henry
2018-03-26 15:20:59 UTC
I can confirm that this is an issue, and furthermore will occur even if, for instance, no SMS driver is entered (and therefore SMS messages aren't fully 'enabled'). This happened at our library, something we noticed because the number of our daily print notices suddenly jumped up and remained high. Running a report confirmed that patrons with an email address, but no SMS number entered, had both an email and print overdue generated for the same item(s). I'm marking this as priority 'normal'. The way that this is currently set up, a library that adds SMS into the overdue triggers, but doesn't have any patrons set up with SMS addresses will send a file with *all* overdues to the branchemail or admin email address... that's definitely not the desired behavior for print notices. We've side-stepped this bug with a TT conditional in the ODUE notices: [% IF (borrower.email == NULL && borrower.smsalertnumber == NULL) || (borrower.email == "" && borrower.smsalertnumber == "") || (borrower.email == "" && borrower.smsalertnumber == NULL) || (borrower.email == NULL && borrower.smsalertnumber == "") %] **CONTENT OF NOTICE** [% ELSE %][% END %] |