Bug 23476

Summary: Too many holds message needs to be smarter
Product: Koha Reporter: Christopher Brannon <cbrannon>
Component: Hold requestsAssignee: Bugs List <koha-bugs>
Status: NEW --- QA Contact: Testopia <testopia>
Severity: enhancement    
Priority: P5 - low CC: gmcharlt
Version: unspecified   
Hardware: All   
OS: All   
GIT URL: Change sponsored?: ---
Patch complexity: --- Documentation contact:
Documentation submission: Text to go in the release notes:
Version(s) released in:
Circulation function:

Description Christopher Brannon 2019-08-19 22:50:06 UTC
If there are no holds available for a patron, the message "Too many holds" can be confusing.  Couldn't Koha simply say something like "There are no available items that can satisfy this hold." ?
Comment 1 Katrin Fischer 2019-08-20 05:48:36 UTC
I am not sure if this would be better. If Koha says too many, I know that the reason is in the circulation rules (somewhere it limits the number of holds for the user). If it says 'none of the items' I would assume that I can still place holds on other records and that the issue is item related.

I think being as precise as possible should be the goal to allow for easy 'debugging' of circuation rules and to understand what's going on.
Comment 2 Christopher Brannon 2019-08-20 14:44:20 UTC
All I can say is that it leads to confusion to some libraries using it.  I think we could be more accurate.  I think having it generalized like this is over simplification.
Comment 3 Katrin Fischer 2019-08-20 14:55:02 UTC
I am with you on more accurate vs. it being too general.