Bug 24558

Summary: Catching old holds on check in
Product: Koha Reporter: Christopher Brannon <cbrannon>
Component: Hold requestsAssignee: Bugs List <koha-bugs>
Status: NEW --- QA Contact: Testopia <testopia>
Severity: enhancement    
Priority: P5 - low CC: gmcharlt, sally.healey
Version: Main   
Hardware: All   
OS: All   
Change sponsored?: --- Patch complexity: ---
Documentation contact: Documentation submission:
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Description Christopher Brannon 2020-01-31 17:38:31 UTC
Many libraries have public hold shelves, where holds that are waiting are on a publicly accessible shelf where patrons can pick them up and check them out.

Sometimes these libraries have patrons that 'mistakenly' pick up the hold and 'forget' to check them out.

These items are then returned and the library checks them in, not know the previous status.  The same hold is triggered, and the hold goes back out on the shelf.

While we print the expiration date of the hold on the slip, not all staff notice the date.

I would propose that if an expired hold, or a hold with an expiration shorter than that assigned to ReservesMaxPickUpDelay is checked in, a message or alert displays, to alert staff that this is an old hold.  They would still have all the usual options with that hold, but would be alerted to its old status.