Bug 28355

Summary:	Add warning note about Email SMS driver option for SMSSendDriver
Product:	Koha	Reporter:	Nick Clemens (kidclamp) <nick>
Component:	Notices	Assignee:	Kyle M Hall (khall) <kyle>
Status:	CLOSED FIXED	QA Contact:	Katrin Fischer <katrin.fischer>
Severity:	normal
Priority:	P5 - low	CC:	arthur.suzuki, aude.charillon, david, lucas, martin.renvoize, victor
Version:	unspecified
Hardware:	All
OS:	All
Change sponsored?:	---	Patch complexity:	String patch
Documentation contact:	Aude Charillon	Documentation submission:	https://gitlab.com/koha-community/koha-manual/-/merge_requests/630
Text to go in the release notes:	This updates the text for the SMSSendDriver system preference. The Email SMS driver option is no longer recommended unless you use a dedicated SMS to Email gateway. Many mobile providers offer inconsistent support for the email to SMS gateway (sometimes it works, and sometimes it doesn't), which can cause frustration for patrons.	Version(s) released in:	22.11.00, 22.05.03, 21.11.11
Circulation function:
Attachments:	Bug 28355: Add a note that SMS to email via mobile provider is not recommended Bug 28355: Add a note that SMS to email via mobile provider is not recommended Bug 28355: Add a note that SMS to email via mobile provider is not recommended Bug 28355: (QA follow-up) Move Note to new line

Description Nick Clemens (kidclamp) 2021-05-14 15:02:10 UTC

Mobile provides offer inconsistent support for the email to SMS gateway and messages are often arbitrarily blocked.

This creates frustration for users as sometimes it works, and sometimes it doesn't.

As support for this service is dropping we should deprecate the usage within Koha and eventually remove it

Comment 1 Owen Leonard 2021-05-14 16:42:25 UTC

Ohio libraries use a service provided by the State Library for sending SMS messages where email is directed to their gateway for conversion into an SMS message. This means that we aren't using email to SMS by sending an email to a mobile provider, we're sending to a service that works with the mobile providers. 

We don't want this feature to go away as long as we have access to that service.

Comment 2 Katrin Fischer 2021-05-15 14:11:07 UTC

I am not sure if this applies everywhere so I think maybe we should add a warning and start collecting information. If it's still useful in some places, like Owen says, than we should keep it.

Comment 3 Nick Clemens (kidclamp) 2022-06-17 12:00:57 UTC

Created attachment 136258 [details] [review]
Bug 28355: Add a note that SMS to email via mobile provider is not recommended

Comment 4 David Nind 2022-06-17 20:02:11 UTC

Created attachment 136305 [details] [review]
Bug 28355: Add a note that SMS to email via mobile provider is not recommended

Signed-off-by: David Nind <david@davidnind.com>

Comment 5 Katrin Fischer 2022-06-17 20:13:59 UTC

Created attachment 136306 [details] [review]
Bug 28355: Add a note that SMS to email via mobile provider is not recommended

Signed-off-by: David Nind <david@davidnind.com>

Signed-off-by: Katrin Fischer <katrin.fischer.83@web.de>

Comment 6 Katrin Fischer 2022-06-17 20:14:03 UTC

Created attachment 136307 [details] [review]
Bug 28355: (QA follow-up) Move Note to new line

There is an existing pattern for the 'Note:' in pref
descriptions, where it's always added on a new line.
This changes the formatting to match that pattern.

Signed-off-by: Katrin Fischer <katrin.fischer.83@web.de>

Comment 7 Tomás Cohen Arazi (tcohen) 2022-06-21 18:29:19 UTC

Pushed to master for 22.11.

Nice work everyone, thanks!

Comment 8 Lucas Gass (lukeg) 2022-07-15 17:57:25 UTC

Backported to 22.05.x for 22.05.03

Comment 9 Arthur Suzuki 2022-07-21 14:40:28 UTC

pushing to 21.11.x for 21.11.11

Comment 10 Victor Grousset/tuxayo 2022-07-24 22:19:29 UTC

Not backported to oldoldstable (21.05.x). Feel free to ask if it's needed.

The warning might need to be documented in the manual.

Comment 11 Aude Charillon 2023-02-27 09:10:43 UTC

Note now added to the Manual pages mentioning this preference.