Bug 28607

Summary: Error: Session timed out. Please log in again
Product: Koha Reporter: xuan <xuan>
Component: AuthenticationAssignee: Bugs List <koha-bugs>
Status: CLOSED WORKSFORME QA Contact: Testopia <testopia>
Severity: major    
Priority: P5 - low CC: cnclibrarian, dpavlin, kunalschakraborty
Version: 23.05   
Hardware: All   
OS: All   
See Also: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=26615
GIT URL: Initiative type: ---
Sponsorship status: --- Comma delimited list of Sponsors:
Crowdfunding goal: 0 Patch complexity: ---
Documentation contact: Documentation submission:
Text to go in the release notes:
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Attachments: error prompt

Description xuan 2021-06-21 12:58:42 UTC
Created attachment 122228 [details]
error prompt

once user login, unable to click on buttons as it redirect us to this timeout error. please advise.

http://23.239.31.27:8080/cgi-bin/koha/admin/authorised_values.pl
Comment 1 Kunal 2021-12-09 12:20:29 UTC
This happened after full web-installation of Koha 21.11.00.000 in Ubuntu 20.04LTS.
Comment 2 Katrin Fischer 2021-12-09 22:56:10 UTC
Is it possible that you have changed the timeout system preference to a too low value?
Comment 3 Kunal 2021-12-10 07:14:28 UTC
(In reply to Katrin Fischer from comment #2)
> Is it possible that you have changed the timeout system preference to a too
> low value?

I have not changed anything. I have tried many instructions but the only one that reached up to web installation and showed that error. Below is the link for the instruction page that I followed.

https://technicaldigit.com/install-koha-on-ubuntu/
Comment 4 Katrin Fischer 2021-12-12 15:04:48 UTC
Hi Kunal,

it is recommended to always use the installation instructions linked in the release notes. For Ubuntu these would be:
https://wiki.koha-community.org/wiki/Koha_on_ubuntu_-_packages

Are you trying to log in from 

http://23.239.31.27:8080/cgi-bin/koha/admin/authorised_values.pl ?

Please try and see if the problem also occurs when you log in from:

http://23.239.31.27:8080
Comment 5 Katrin Fischer 2022-09-12 07:11:59 UTC
There has been no feedback for almost a year. I assume it was a local issue since we had no other reports.