Bug 35066

Summary: In the Holds Queue, add ability to decline to fill a hold and automatically push to the next branch
Product: Koha Reporter: Catrina Berka <catrina>
Component: Hold requestsAssignee: Bugs List <koha-bugs>
Status: NEW --- QA Contact: Testopia <testopia>
Severity: enhancement    
Priority: P5 - low CC: blawlor, gmcharlt, janet.mcgowan, karie.straube, krkincai, lisette, michael.adamyk, mspinney
Version: 22.11   
Hardware: All   
OS: All   
GIT URL: Change sponsored?: ---
Patch complexity: --- Documentation contact:
Documentation submission: Text to go in the release notes:
Version(s) released in:
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Description Catrina Berka 2023-10-16 21:19:18 UTC
For libraries using the holds queue, they should have the ability to deny filling the hold so it would push the item onto the next branch's holds queue without having to wait for the cron to run. Right now, the only way to move an item off a library's queue is to mark it as missing/lost or damaged.
Comment 1 krkincai 2024-01-26 23:15:56 UTC
I agree with having a way to immediately deny an item that we know we will not be sending (for whatever reason). The current workarounds either cause other issues/additional steps for staff or the hold gets stuck at a library that will not send it.

This would also help with items that should be caught by the cron job but are missed (whether the item record has the wrong information or through another bug).