Bug 35542

Summary: Zebra shut down and won't restart
Product: Koha Reporter: jheanelle.foster
Component: Searching - ZebraAssignee: Bugs List <koha-bugs>
Status: CLOSED INVALID QA Contact:
Severity: critical    
Priority: P5 - low CC: dcook
Version: 23.05   
Hardware: All   
OS: All   
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Crowdfunding goal: 0 Patch complexity: ---
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Description jheanelle.foster 2023-12-11 21:27:53 UTC
We get this message in each Koha instance:
"Zebra server seems not to be available. Is it started?"

The koha-zebra --start/--restart scripts no longer work. The stop/running script doesn't work either.

The only script now working is koha-zebra-status.

We have tried extensive troubleshooting, even reinstalling the package. 

Please assist. Thank you.

Regards,

National Library of Jamaica
Comment 1 David Cook 2023-12-11 23:34:22 UTC
Bugzilla is not really the right place to ask for help troubleshooting. It should be used for reporting problems with Koha (bugs) or for requesting new functionality (enhancements).

Questions about Koha should be asked on the Koha mailing list (http://koha-community.org/support/koha-mailing-lists/) or in the #koha IRC channel (http://koha-community.org/get-involved/irc/).

Hopefully you've already seen the Koha documentation: http://koha-community.org/documentation/

You can also find options for paid support here: https://koha-community.org/support/

--

In this case, it's unlikely that anyone will be able to help you without getting a lot more information about what's going on with your server. 

When asking for help, rather than saying "The [scripts] no longer work", it's helpful for you to share the exact information that appears on the screen. Error messages, lack of error messages, etc.