Bug 36677

Summary: Unable to access the dropdown options for list and account details
Product: Koha Reporter: Ruth Elliott <ruth.elliott>
Component: OPACAssignee: Owen Leonard <oleonard>
Status: CLOSED INVALID QA Contact: Testopia <testopia>
Severity: normal    
Priority: P5 - low CC: ruth.elliott
Version: 23.05   
Hardware: All   
OS: All   
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Crowdfunding goal: 0 Crowdfunding committed: 0
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Description Ruth Elliott 2024-04-23 14:17:37 UTC
HI, We notice that the dropdown the list to access the List and the my account details are disabled and we are not sure how it happened. We need some instances as to where to look to gain access to these features.
Comment 1 Katrin Fischer 2024-04-27 09:35:19 UTC
Hi Ruth, have you any custom CSS or JS in the OPACUser* system preferences maybe? Try to empty those out first to see if it makes any difference.
Comment 2 Owen Leonard 2024-05-01 15:44:26 UTC
Ruth do you have any updates on this issue?
Comment 3 Ruth Elliott 2024-05-02 13:11:45 UTC
(In reply to Katrin Fischer from comment #1)
> Hi Ruth, have you any custom CSS or JS in the OPACUser* system preferences
> maybe? Try to empty those out first to see if it makes any difference.

Hi Katrin. We reviewed all the CS and JS we added in system preferences and html customizations and conduct test by removing these but unfortunately there were no changes to the drop down features. We did notice that some of out earlier customizations moved from the default tab to English(en) tab. Do you think this could be an issue?
Comment 4 Ruth Elliott 2024-05-02 13:12:46 UTC
(In reply to Owen Leonard from comment #2)
> Ruth do you have any updates on this issue?

Hi Owen. Unfortunately no positive updates thus far.
Comment 5 Owen Leonard 2024-05-02 14:03:56 UTC
You're on 23.05? Using the default English templates? Have you tested in more than one browser?
Comment 6 Ruth Elliott 2024-05-02 14:27:59 UTC
(In reply to Owen Leonard from comment #5)
> You're on 23.05? Using the default English templates? Have you tested in
> more than one browser?

Yes the current version is 23.05.06. We tested it in Chrome, Edge and opera. same results....Can you elaborate on the English templates.
Comment 7 Owen Leonard 2024-05-02 14:30:39 UTC
(In reply to Ruth Elliott from comment #6)
> Can you elaborate on the English templates.

Sorry, I should have simply asked if your OPAC is in English or if you have a different translation installed and enabled by default.
Comment 8 Ruth Elliott 2024-05-02 14:34:19 UTC
(In reply to Owen Leonard from comment #7)
> (In reply to Ruth Elliott from comment #6)
> > Can you elaborate on the English templates.
> 
> Sorry, I should have simply asked if your OPAC is in English or if you have
> a different translation installed and enabled by default.

Yes it is in English
Comment 9 Ruth Elliott 2024-05-16 14:52:33 UTC
Hello The issue has been resolved so we added a dropdown code in our html customizations that was using the same class name declared in in koha for the list dropdown.
Comment 10 Katrin Fischer 2024-05-16 18:57:19 UTC
(In reply to Ruth Elliott from comment #9)
> Hello The issue has been resolved so we added a dropdown code in our html
> customizations that was using the same class name declared in in koha for
> the list dropdown.

Oh that's a tricky one. Thanks for the feedback!