Bug 38417

Summary: Notification to the customer when their existing hold is about to expire and they are still waiting for it
Product: Koha Reporter: Piia Semenoff <piia.semenoff>
Component: NoticesAssignee: Bugs List <koha-bugs>
Status: NEW --- QA Contact: Testopia <testopia>
Severity: enhancement    
Priority: P5 - low CC: kebliss
Version: 24.05   
Hardware: All   
OS: All   
Change sponsored?: --- Patch complexity: ---
Documentation contact: Documentation submission:
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Description Piia Semenoff 2024-11-11 10:43:36 UTC
It would be great if Koha would send a notification to the customer when their existing hold is about to expire (and is not yet waiting for pickup), e.g. "Your hold will expire in a month, do you still want to wait for it?"

Sometimes waiting for a hold takes longer than the hold is valid. If the customer made the reservation several years ago, he may not remember its existence or notice its expiration date and the hold disappears.