Bug 38955

Summary: Support for SIP servers to move reserved items back to queue
Product: Koha Reporter: Hanna Ikonen <hanna.ikonen>
Component: SIP2Assignee: Bugs List <koha-bugs>
Status: NEW --- QA Contact: Testopia <testopia>
Severity: normal    
Priority: P3    
Version: unspecified   
Hardware: All   
OS: All   
GIT URL: Change sponsored?: ---
Patch complexity: --- Documentation contact:
Documentation submission: Text to go in the release notes:
Version(s) released in:
Circulation function:

Description Hanna Ikonen 2025-01-23 12:04:18 UTC
Support is needed for SIP servers to move reserved items loaned to wrong patrons back to the reserved queue. In one location our library uses a self service bookshelf where reservations are kept. Anyone with a library card can open the door, and the bookshelf independently loans the picked up book to the library card which opened it.
 
The problem rises if patron A picks up a reserved item meant for patron B. If it is automatically loaned to patron A, the reserved item stays in waiting -status on patron B's account. After the pick up period is over, patron B will be getting the fee of not picking up a reservation which has not even been on the shelf for them to pick it up.