Bug 41915

Summary: Suggestion cancel email is not going to patron after order cancellation
Product: Koha Reporter: Amit Gupta <amitddng135>
Component: AcquisitionsAssignee: Amit Gupta <amitddng135>
Status: ASSIGNED --- QA Contact: Testopia <testopia>
Severity: enhancement    
Priority: P5 - low    
Version: Main   
Hardware: All   
OS: All   
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Crowdfunding goal: 0 Patch complexity: ---
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Description Amit Gupta 2026-02-24 13:13:58 UTC
The suggestion cancellation email is not being sent to the patron after the order is cancelled.

For example, the library ordered the books from the vendor. After placing the order, the vendor informed us that the book is not available. The library then reopens the basket and cancels the order. In this case, the suggestion cancellation email is not being sent to the patron.
Comment 1 Katrin Fischer 2026-02-24 21:01:17 UTC
Hi Amit, what do you mean by "suggestion cancellation email"? In the default sample notices there is only "REJECTED". But I don't think that should be sent automatically if an order is cancelled. The library still might want to try another way of acquiring the item - another vendor or as a used item. The expected behavior right now woudl be that the suggestion goest back to ACCEPTED status, so you could order it again right away.