Right now Talking Tech support within Koha works, but does not integrate well with the existing messaging system. I would propose we re-engineer Talking Tech by doing the following:
1) Remove all the exceptions that hide/modify the use of the 'phone' notice so that it is once again treated like any other type of notice.
2) Define the 'phone' notice for a given action as the line that is created in the CSV file
3) Have the outbound cron script for Talking Tech gather these notices together into a CSV file, rather than having it generate the notices and CSV file itself.
This will end with a much cleaner implementation of Talking Tech that could easily be used for other phone automation systems as well!
This course of action would result in the loss of functionality. I will have to find an alternative approach.