Bug 14758 - Re-engineer Talking Tech support in Koha
Summary: Re-engineer Talking Tech support in Koha
Alias: None
Product: Koha
Classification: Unclassified
Component: Notices (show other bugs)
Version: unspecified
Hardware: All All
: P5 - low enhancement (vote)
Assignee: Kyle M Hall
QA Contact: Testopia
Depends on:
Reported: 2015-08-31 12:16 UTC by Kyle M Hall
Modified: 2016-12-05 21:22 UTC (History)
2 users (show)

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Description Kyle M Hall 2015-08-31 12:16:16 UTC
Right now Talking Tech support within Koha works, but does not integrate well with the existing messaging system. I would propose we re-engineer Talking Tech by doing the following:
1) Remove all the exceptions that hide/modify the use of the 'phone' notice so that it is once again treated like any other type of notice.
2) Define the 'phone' notice for a given action as the line that is created in the CSV file
3) Have the outbound cron script for Talking Tech gather these notices together into a CSV file, rather than having it generate the notices and CSV file itself.

This will end with a much cleaner implementation of Talking Tech that could easily be used for other phone automation systems as well!
Comment 1 Kyle M Hall 2016-03-01 14:51:22 UTC
This course of action would result in the loss of functionality. I will have to find an alternative approach.