Bug 17745 - Notices does not generate
Summary: Notices does not generate
Status: CLOSED FIXED
Alias: None
Product: Koha
Classification: Unclassified
Component: Notices (show other bugs)
Version: 16.05
Hardware: All All
: P5 - low normal
Assignee: Bugs List
QA Contact: Testopia
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2016-12-08 10:07 UTC by vimal kumar
Modified: 2020-01-06 20:14 UTC (History)
2 users (show)

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Crowdfunding goal: 0
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Text to go in the release notes:
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Attachments
Notices screenshot (52.43 KB, image/png)
2016-12-08 10:07 UTC, vimal kumar
Details
3 books check in message is not possible (10.09 KB, application/vnd.openxmlformats-officedocument.wordprocessingml.document)
2017-01-21 09:45 UTC, Litty
Details

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Description vimal kumar 2016-12-08 10:07:32 UTC
Created attachment 58049 [details]
Notices screenshot

Dear Friends,
My friends and me got problem regarding notices.
Our Koha version is 16.05.5

Checked out 3 books.
Notice (Digest) sent by Koha. It includes 3 books details.

When the books check in two notices generated and sent, third book notice notice not generate by Koha.

See the screen shot.
https://s23.postimg.org/5klk9em63/Sent_notices_for_Vimal_Kumar_2.png
Comment 1 Katrin Fischer 2016-12-09 07:20:31 UTC
I think this happens because of the timing. Notices are usually sent out every 15 minutes. The system will collect items for check-in and check-out notices within this timeframe. Your notices were sent out at :15 - so my guess is that while the first notice was processed, the check-in happened and so another notice was generated.
Comment 2 Jonathan Druart 2017-01-12 11:02:46 UTC
Hi Vimal, Could you give us more information to recreate this problem?
Comment 3 Litty 2017-01-21 09:45:36 UTC
Created attachment 59390 [details]
3 books check in message is not possible
Comment 4 Katrin Fischer 2017-01-22 22:51:50 UTC
Make your your notice templates are correct - reset to the standard one if possible and try it again. It might be you are missing that you are missing the markers for the repeating section with the list of items, it should be something like:

----
<<biblio.title>>
----

Not having the ---- will cause problems with formatting for the CHECKIN and CHECKOUT notices.

If that isn't the problem, please send an email to the mailing list.
Comment 5 Katrin Fischer 2019-05-05 10:06:32 UTC
There was a race condition with generating CHECKOUT/CHECKIN notices that we fixed on another bug. Closing fixed.