Bug 19685 - Canceling a hold from the Hold Found popup does not alert librarian about next hold
Summary: Canceling a hold from the Hold Found popup does not alert librarian about nex...
Status: NEW
Alias: None
Product: Koha
Classification: Unclassified
Component: Hold requests (show other bugs)
Version: master
Hardware: All All
: P5 - low enhancement (vote)
Assignee: Bugs List
QA Contact: Testopia
URL:
Keywords:
: 24557 (view as bug list)
Depends on:
Blocks:
 
Reported: 2017-11-23 14:51 UTC by Ray Delahunty
Modified: 2021-08-05 16:56 UTC (History)
5 users (show)

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Description Ray Delahunty 2017-11-23 14:51:17 UTC
While the problem where canceling a hold from the “Holds awaiting pick-up” report did not alert the librarian to additional users in the hold queue has been resolved (https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=17010), there remains a similar problem where the hold is cancelled from the Hold Found pop-up. 

The local workflow is that the user decides s/he does not want the item after all, takes it to the issue desk, and the item is scanned in. The item is found as Awaiting Collection. A simple click on Cancel Hold results in the librarian seeing a simple “item returned” dialogue box. 

The subsequent hold is not fulfilled, and the item is re-shelved or sent back to its home library for shelving there. We have advised staff to cancel holds from the “Holds awaiting pick-up” report until a resolution is found. 

Ray Delahunty
University of the Arts London
Comment 1 Katrin Fischer 2018-03-31 09:24:20 UTC
I just tried this on master:

- Place 2 holds on a record
- Return one item so it's waiting for the first patron
- Return the item again, cancel hold = the hold is cancelled correctly

There is no clue about the next waiting hold. I think a workaround could be to check them in twice, but a message would be nicer.
Comment 2 Owen Leonard 2021-08-05 16:02:40 UTC
*** Bug 24557 has been marked as a duplicate of this bug. ***
Comment 3 Christopher Brannon 2021-08-05 16:56:15 UTC
Hmmm...I thought maybe this had been addressed, maybe in another bug somewhere.  Currently, in 20.05.13, if I check in an item that is a waiting hold, I can cancel the hold, and then it immediately triggers the next hold (asks for confirmation).  Is this not a new feature?