Bug 23620 - Improve checkin message when suspensions are accrued at check in to include number of 'days' overdue and the resulting no. of suspension days
Summary: Improve checkin message when suspensions are accrued at check in to include n...
Status: NEW
Alias: None
Product: Koha
Classification: Unclassified
Component: Circulation (show other bugs)
Version: Main
Hardware: All All
: P5 - low enhancement with 10 votes (vote)
Assignee: Bugs List
QA Contact: Testopia
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Reported: 2019-09-16 14:32 UTC by Niamh
Modified: 2020-02-04 10:57 UTC (History)
5 users (show)

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Description Niamh 2019-09-16 14:32:08 UTC
In a library using suspensions only, not fines and not restrictions, 
when an overdue item is returned there is no visibility for staff on the length of time is it overdue and staff sometimes end up manually calculating the days to answer queries as to why a suspension / fine is a particular length. Staff want to be able to say that book was 2 days / 20 days overdue and your account is suspended for X days until X date. 


Please improve messaging on circulation so that when an overdue item is returned, the number of days overdue is communicated to staff in addition to any suspension / restriction / fine.
Failing this, on checkin of overdue items, it would be very useful to be able to click on a link to view suspensions and see detail about which item is overdue (barcode?) and how many days that item is overdue so that the staff member can explain to a patron why the suspension is X amount of days.


This change will save staff time dealing with queries (more efficient use of time), make the process more transparent which in turn provides a better customer service.