Bug 24140 - I can't clear/delete holds
Summary: I can't clear/delete holds
Status: CLOSED WORKSFORME
Alias: None
Product: Koha
Classification: Unclassified
Component: Hold requests (show other bugs)
Version: unspecified
Hardware: All All
: P5 - low normal (vote)
Assignee: Bugs List
QA Contact: Testopia
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2019-11-29 22:47 UTC by Kathy
Modified: 2020-11-30 21:44 UTC (History)
2 users (show)

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Description Kathy 2019-11-29 22:47:06 UTC
Relatively new user here! Testing holds yesterday but now can’t clear or delete those holds either as Patron through OPAC or as Librarian. Keep getting Internal server error. Tried on both IPad and PC.
Help! Thank you.
Comment 1 Katrin Fischer 2019-12-02 07:04:45 UTC
Hi Kelly,

this could be a bug, but it could also be related to your setup. You might want to try the mailing list to help you nail down the problem a bit more first.

Some things you could check:
- What is the specific error behind the "Internal server error"? You will find the full message in your Plack error logs on the server.
- What is the exact version of Koha you are using?
- How has it been installed?
- And a last idea to check: Do your items have itemtypes set?
Comment 2 Katrin Fischer 2019-12-07 09:13:28 UTC
Tested on master - cancelling holds from OPAC and patron account worked ok for me.
Comment 3 Katrin Fischer 2019-12-07 09:16:02 UTC
One likely problem is 'duplicate id' - please check your About page / system information tab for information.

Marking WORKSFORME for now, until we have more information.