Bug 24548 - Show different status in OPAC for items that have holds but have not yet been captured
Summary: Show different status in OPAC for items that have holds but have not yet been...
Status: NEW
Alias: None
Product: Koha
Classification: Unclassified
Component: Hold requests (show other bugs)
Version: Main
Hardware: All All
: P5 - low enhancement (vote)
Assignee: Bugs List
QA Contact: Testopia
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-01-30 16:31 UTC by Donna
Modified: 2022-03-03 08:24 UTC (History)
4 users (show)

See Also:
Change sponsored?: ---
Patch complexity: ---
Documentation contact:
Documentation submission:
Text to go in the release notes:
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Attachments
screen copy pending hold (139.38 KB, image/jpeg)
2022-02-07 17:45 UTC, Koha Team University Lyon 3
Details

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Description Donna 2020-01-30 16:31:35 UTC
There are situations where an item has a hold placed on it, but staff have not yet processed the holds to pull/queue and captured the hold, and another patron sees that the item is available in the OPAC and expects to be able to take it off the shelf.  It would be a nice functionality to have the option of showing that item as "pending hold" or something, so that patrons realize the item is potentially going to be unavailable soon.

The library request was that as soon as a bib record has a hold placed on it, the "available" status changes to something else.
Comment 1 Katrin Fischer 2020-01-30 21:19:37 UTC
I think we already have that in a way with OPACShowHoldQueueDetails.

I am not sure if changing from available to 'pending hold' will work for title level holds when there are multiple items that could fulfill the hold?
Comment 2 Koha Team University Lyon 3 2022-02-07 17:45:36 UTC
Created attachment 130247 [details]
screen copy pending hold
Comment 3 Koha Team University Lyon 3 2022-02-07 17:45:54 UTC
Actually, we have in our OPAC a status "pending hold" in a 20.11.09 koha version, but, we don't want to :-(
In our library, we want that holds concerned only books already on loan. We left items on shelves for students that prefer to go and see through the library.

In the circulation rules, we have "on shelf holds allowed = If any unavailable" and we don't allow OPAC item level holds. It means for us that if one item is borrowed, it is possible to put an hold on the biblio level, but the hold will be filled only if an item is returned.

I'm a bit confused because I tried several possibilities for OPACShowHoldQueueDetails but it didn't change anything :-(
Comment 4 Katrin Fischer 2022-02-26 21:04:51 UTC
(In reply to Koha Team University Lyon 3 from comment #3)
> Actually, we have in our OPAC a status "pending hold" in a 20.11.09 koha
> version, but, we don't want to :-(
> In our library, we want that holds concerned only books already on loan. We
> left items on shelves for students that prefer to go and see through the
> library.
> 
> In the circulation rules, we have "on shelf holds allowed = If any
> unavailable" and we don't allow OPAC item level holds. It means for us that
> if one item is borrowed, it is possible to put an hold on the biblio level,
> but the hold will be filled only if an item is returned.
> 
> I'm a bit confused because I tried several possibilities for
> OPACShowHoldQueueDetails but it didn't change anything :-(

Could this have been an item level hold placed from the staff side? As only one item shows the status, it looks like it must be item level - at least that is what I would check first.
Comment 5 Koha Team University Lyon 3 2022-03-03 08:24:29 UTC
Hi,
I don't know what was the case, but I can't reproduce it.
You can forget my comment.
I don't know if we should keep this BZ it seems that Donna's need is possible to achieve? (If I have understood correctly..)
@Donna, what do you think ?
Sonia