The new Claims Returned functionality is great but it is not ideal that the item remains on the patron's account and counts towards their checkout limit.
It is debatable that this is correct behaviour whilst it is 'pending' but if the claims returned is then marked as resolved, it would be nice if the item was 'checked in' at the same time.
In the majority of cases, the case would be resolved as the item would be found by the patron or in the library. Yes the process of marking the claim resolved, could be followed up with a manual checkin but it would be good if this was automatic.
I would also argue that some libraries may want to remove the item from the patron's checkouts lists as soon as it is marked claims returned. I can see that there may be some angry patrons who insist they have returned it (which is why it has been marked claims returned) and therefore do not want to see it visible in their list of checkouts and affecting their limit.
Perhaps the ClaimReturnedChargeFee system preference could be enhanced to add a further two options?
1) remove the checkout from the patron's record when it has been marked claims returned
2) checkin the item automatically when claims returned is resolved
Or have a new preference to deal with this situation specifically?
Or use the MarkLostItemsAsReturned system preference to add these extra options?
Hi Fiona, I tested another bug earlier today that I think does, what you want. Marking duplicate - please check and undo if I am wrong.
*** This bug has been marked as a duplicate of bug 25583 ***
*** This bug has been marked as a duplicate of bug 25552 ***