Bug 25673 - Access logging of borrower's personal information
Summary: Access logging of borrower's personal information
Status: NEW
Alias: None
Product: Koha
Classification: Unclassified
Component: Staff Client (show other bugs)
Version: master
Hardware: All All
: P5 - low enhancement (vote)
Assignee: Andrew Nugged
QA Contact: Testopia
URL:
Keywords:
Depends on:
Blocks: 18081
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Reported: 2020-06-04 08:43 UTC by Joonas Kylmälä
Modified: 2020-09-30 07:13 UTC (History)
7 users (show)

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Patch complexity: ---
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Description Joonas Kylmälä 2020-06-04 08:43:15 UTC
I don't know if this is directly related to GDPR but at least this seems like a good practice: create a log if a librarian has accessed a Koha page in intranet that contains borrower's personal information. This way the library can make sure by auditing the logs that nobody has for example downloaded all the borrowers' info en masse with screen scraping.

Currently this is a bit hard to implement in Koha since borrower's personal info is displayed on many many pages, but to ease this we should think if displaying borrower's real name is necessary or would a cardnumber or borrowernumber be better.
Comment 1 Katrin Fischer 2020-06-07 13:32:50 UTC
I think it really depends on the type of library, country, use cases etc. I think we'd definitely see some push back if we replaced the name by the cardnumber in general as this is seen as a feature. Libraries often know their patrons and want to see the names in a lot of cases. (think small company libraries, professors at universities etc.)

But: we already have HidePatronName which makes this configurable in a lot of places that we could extend further.

I think logging every page could get a lot pretty fast. Maybe we could start with viewing a patron record? (accessing the detail page)
We should also make sure that patron batch edits are logged correctly.
Comment 2 Lari Taskula 2020-09-28 09:29:18 UTC
(In reply to Katrin Fischer from comment #1)
> I think logging every page could get a lot pretty fast.
Indeed. This is to be expected. Larger Koha instances are probably talking about millions to tens of millions of log records of the access/view-event annually. Not to forget their action_log could already be bloated.

One option would be to clear these logs periodically. The libraries that worry about action_log size but still want to store it long-term, could consider other means of storage. They could achieve that with Koha plugins.

There's even real world cases where Koha libraries enabled the "view" event logging, and some of them regularly move this data into a separate database. They were also the source to my log row count estimation in the first paragraph of this comment.

> Maybe we could start with viewing a patron record? (accessing the detail page)
Splitting this into smaller parts is probably smart since it's going to affect many pages.

> We should also make sure that patron batch edits are logged correctly.
+ REST API + other APIs. Figuring out all the places as well as making sure that this policy applies to future changes - it's going to be a lot of careful work :)
Comment 3 Lari Taskula 2020-09-29 11:50:25 UTC
(In reply to Joonas Kylmälä from comment #0)
> I don't know if this is directly related to GDPR
By the way it looks like this is not required by GDPR. The Finnish libraries that use it in their custom Koha fork were inspired by the laws for health care sector, and decided to implement such functionality when there was still a lot of confusion regarding GDPR.
Comment 4 Joonas Kylmälä 2020-09-29 11:58:08 UTC
There was some confusion regarding this indeed. Koha and the webserver running in front of it provides already logs of similar content albeit in slightly harder to parse format. I feel like we can close this bug and re-open it later if somebody else is interested.
Comment 5 David Cook 2020-09-30 07:13:55 UTC
(In reply to Joonas Kylmälä from comment #4)
> There was some confusion regarding this indeed. Koha and the webserver
> running in front of it provides already logs of similar content albeit in
> slightly harder to parse format. I feel like we can close this bug and
> re-open it later if somebody else is interested.

I don't know about Koha, but I imagine those web server logs are rotated and old ones are deleted.