Bug 31287 - D-Tech kiosk can't connect to LMS (Koha)
Summary: D-Tech kiosk can't connect to LMS (Koha)
Status: CLOSED INVALID
Alias: None
Product: Koha
Classification: Unclassified
Component: SIP2 (show other bugs)
Version: unspecified
Hardware: PC Windows
: P5 - low blocker (vote)
Assignee: Bugs List
QA Contact: Testopia
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2022-08-03 10:39 UTC by simon.rowe
Modified: 2023-06-08 22:26 UTC (History)
0 users

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Description simon.rowe 2022-08-03 10:39:26 UTC
We are London School of Theology and use Koha as our LMS.  We use a D-Tech Check-in/Check-out Kiosk and as of 08:30 am (UK time) this morning (03-Aug-22), the Kiosk cannot connect to the LMS (our D-Tech support say it is using SIP2).  We cannot identify a network issue at our end, so D-Tech have asked us to check with you whether there is any problem at your end.

This is urgent as it is impacting our users.

If needed, you can call me on +44 (0)7806 477763.

Once you let us know whether or not there is an issue at your end, we can liaise with D-Tech accordingly.

Many thanks

Simon Rowe (Assistant Librarian - London School of Theology) on behalf of Keith Lang, Librarian
Comment 1 Katrin Fischer 2022-08-03 10:55:21 UTC
Hi Simon, are you self-hosting or do you work with a support provider? 

Bugzilla is used to report bugs and enhancements to the Koha Community. This sounds like something needs to be checked out on your server, for example the SIP server might need restarting.

But you should/need to raise the issue with someone who can get on your server.