In messages.message there is not a way to edit a message once it has been created. The only option is to either add a separate message referring to a previous message, or delete the message and create a new one with the content. It would be a great benefit to be able to edit a message to add supplemental/updated info within the same message. Ideally, the original creation info (borrower, date, branch) would be kept, and another set of data (borrower, date, branch) added when the message is added on to. For instance, original message is: 10/22/2022 East Library ( bwssupport ) "Please check address - mail was returned" and when I edit the message, it now says 10/22/2022 East Library ( bwssupport ) "Please check address - mail was returned" 10/25/2022 East Library ( djones ) "Spoke to patron - they will bring in updated info" all within one message.
*** This bug has been marked as a duplicate of bug 21699 ***