Created attachment 177206 [details] screenshot from HKIC KOHA Dear Sir/Madam, Our Koha site cannot be accessed since 27 Jan. Pls find our KOHA website here: https://hkic.bywatersolutions.com/ Pls advise for solution, thanks!
Unfortunately, this sounds like a support issue that you'll need to directly raise with your support vendor (Bywater Solutions). This issue tracker is for bugs and enhancement for the global project rather than support for individual instances.