Bug 39956 - MARC records staged for import not progressing
Summary: MARC records staged for import not progressing
Status: RESOLVED INVALID
Alias: None
Product: Koha
Classification: Unclassified
Component: MARC Bibliographic record staging/import (show other bugs)
Version: 23.11
Hardware: PC Windows
: P5 - low normal
Assignee: Bugs List
QA Contact: Testopia
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Reported: 2025-05-21 15:06 UTC by Molly Gill
Modified: 2025-05-21 15:12 UTC (History)
0 users

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Attachments
Image showing the 'job has been enqueued' status at '0% not started' (16.43 KB, image/jpeg)
2025-05-21 15:06 UTC, Molly Gill
Details

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Description Molly Gill 2025-05-21 15:06:17 UTC
Created attachment 182694 [details]
Image showing the 'job has been enqueued' status at '0% not started'

MARC records uploaded to be staged for import are getting stuck at the 'this job has been enqueued' stage - this is not progressing past '0% not started'(see attached image)

The jobs are showing in the administration jobs list, where the progress is 'null/0'. The job details only have the date/timestamp for 'queued', nothing for 'started' or 'ended'. There's nothing under 'detailed messages' and no visible errors. 

Have tried different MARC files, different browsers (edge and chrome) but all are stopping at this stage of the process.
Comment 1 Katrin Fischer 2025-05-21 15:12:15 UTC
Hi Molly, try restarting koha-common on server side.

It sounds like the processes for processing the background jobs are not running.

Overall, this sounds like a setup/support issue and would be better suited for the Mattermost chat or the mailing list if this doesn't resolve the issue.