Bug 4398 - Example notice for 'claims notice' in Serials
Summary: Example notice for 'claims notice' in Serials
Status: NEW
Alias: None
Product: Koha
Classification: Unclassified
Component: Serials (show other bugs)
Version: master
Hardware: All All
: P5 - low enhancement (vote)
Assignee: Bugs List
QA Contact: Bugs List
URL:
Keywords: Academy
Depends on: 15971
Blocks:
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Reported: 2010-04-22 07:22 UTC by Katrin Fischer
Modified: 2018-12-20 01:18 UTC (History)
2 users (show)

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Change sponsored?: ---
Patch complexity: ---
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Text to go in the release notes:
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Description Chris Cormack 2010-05-21 01:26:42 UTC


---- Reported by katrin.fischer@bsz-bw.de 2010-04-22 19:22:49 ----

It would be a nice enhancement to have an example notice for claims in Serials.

At the moment you get a link to Tools > Notices from Serials > Claims:

No claims notice defined. Please define one.

If you create one with Koha module 'Claim Serial Issue' everything is ok. 

But an example would make it easier.



--- Bug imported by chris@bigballofwax.co.nz 2010-05-21 01:26 UTC  ---

This bug was previously known as _bug_ 4398 at http://bugs.koha.org/cgi-bin/bugzilla3/show_bug.cgi?id=4398

Actual time not defined. Setting to 0.0
Setting qa contact to the default for this product.
   This bug either had no qa contact or an invalid one.

Comment 1 Paul Poulain 2011-08-02 14:59:36 UTC
Katrin: write an example, dump the letters table and attach it here. I will add it to the web installer
(well if you want to add it directly = installer/data/mysql/en/optional/sample_letters.sql, and add a sample_letters.txt)
During web install, the installer will automatically propose to add the letter

Same thing for all letter, feel free to propose many !
Comment 2 Paul Poulain 2011-08-02 15:00:19 UTC
oups... just realised there is already something in english, in mandatory/sample_notices.sql
strange as it's not mandatory at all, it's just very handy ;-)
Comment 3 Katrin Fischer 2011-08-02 16:24:58 UTC
Hi Paul, 
I had filed this bug in hope some native speaker has a letter in use that we could add as example. The only claim letter I see in master is for acquisitions, not for serials:

('claimacquisition','ACQCLAIM','Acquisition Claim','Item Not Received','<<aqbooksellers.name>>\r\n<<aqbooksellers.address1>>\r\n<<aqbooksellers.address2>>\r\n<<aqbooksellers.address3>>\r\n<<aqbooksellers.address4>>\r\n<<aqbooksellers.phone>>\r\n\r\nOrdernumber <<aqorders.ordernumber>> (<<aqorders.title>>) (<<aqorders.quantity>> ordered) ($<<aqorders.listprice>> each) has not been received.'),

I think it's ok to have the letters in the mandatory folder because some letters require to be added with a specific code, like 'HOLD' or 'HOLD_PRINT'. Having the functionality working from the beginning with a letter to change is not only convenient but saves a lot of trouble and reading documentation.
Comment 4 Paul Poulain 2016-06-04 08:44:41 UTC
Issue still here in 16.05
Reassigning to default
Comment 5 Séverine Queune 2018-05-03 15:41:21 UTC
Here the the notice I created a few months ago for test.
It's in french and not not pretty...

<p>Madame, Monsieur,</p>
<p></p>
<p>D'après nos informations,nous n'avons pas encore reçu les numéros des titres suivants :</p>
<p><li> <<biblio.title>> (ISSN : <<biblioitems.issn>>), <<serial.serialseq>>, publié le <<serial.publisheddate>></li></p>
<p></p>
<p>Nous vous prions, Madame, Monsieur, de nous les faire parvenir dès que possible.</p>
<p></p>
<p>Bien cordialement,</p>
<p></p>
<p><<branches.branchname>></p>
<p><<branches.branchaddress1>></p>
Comment 6 Séverine Queune 2018-05-03 15:46:47 UTC
(In reply to Séverine Queune from comment #5)
> Here the the notice I created a few months ago for test.
> It's in french and not not pretty...
> 
> <p>Madame, Monsieur,</p>
> <p></p>
> <p>D'après nos informations,nous n'avons pas encore reçu les numéros des
> titres suivants :</p>
> <p><li> <<biblio.title>> (ISSN : <<biblioitems.issn>>),
> <<serial.serialseq>>, publié le <<serial.publisheddate>></li></p>
> <p></p>
> <p>Nous vous prions, Madame, Monsieur, de nous les faire parvenir dès que
> possible.</p>
> <p></p>
> <p>Bien cordialement,</p>
> <p></p>
> <p><<branches.branchname>></p>
> <p><<branches.branchaddress1>></p>

One of my problem with this notice is 'ISSN' which is always empty, even when biblioitems.issn field is not in the database.
Comment 7 Katrin Fischer 2018-05-03 22:09:44 UTC
I think the problem is bug 15971, which we should fix. Serial claims without ISSN are a little silly...
Comment 8 Aleisha Amohia 2018-12-20 01:10:29 UTC
Hello,

What information should this notice contain? We will work on this at the Catalyst Academy.

Thanks
Aleisha
Comment 9 Katrin Fischer 2018-12-20 01:17:28 UTC
Hi Aleisha,

usually you'd claim one or more serials.

I think the notice should contain information from the bibliographic record and information about the issue that is claimed.

Maybe something like that:

Title - ISSN
Issue information

Title - ISSN
Issue information
...


The issue information is in the serial table I believe (issue 1, vol 12 2015 or similar).  The text should be a polite asking for sending the issues that have been found to be late or missing.

Does this help?

(And now that I saw it, the info in the French exampe looks good :) :

<<biblio.title>> - ISSN: <<biblioitems.issn>>
<<serial.serialseq>>, published <<serial.publisheddate>>
Comment 10 Aleisha Amohia 2018-12-20 01:18:41 UTC
Very helpful, thank you Katrin!