Bug 12358 - Split hold notes into public and internal hold notes
Summary: Split hold notes into public and internal hold notes
Status: NEW
Alias: None
Product: Koha
Classification: Unclassified
Component: Templates (show other bugs)
Version: Main
Hardware: All All
: P5 - low normal (vote)
Assignee: Owen Leonard
QA Contact: Testopia
URL:
Keywords:
: 35563 (view as bug list)
Depends on:
Blocks:
 
Reported: 2014-06-03 17:10 UTC by Nicole C. Engard
Modified: 2023-12-13 21:03 UTC (History)
2 users (show)

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Description Nicole C. Engard 2014-06-03 17:10:39 UTC
If a patron leaves a hold note they don't see that notes in the OPAC on their account.
Comment 1 Owen Leonard 2014-07-01 14:12:49 UTC
I don't have any idea how libraries use hold notes (we don't use them at all), but it seems likely that some libraries are currently using notes in a way which is meant only for the staff. For these libraries, making the notes available to the patron might be a problem.

To fix this bug properly we would probably have to add a "public note" field.
Comment 2 Nicole C. Engard 2014-07-03 15:26:30 UTC
The problem here is that patrons are allowed to leave notes and then they don't see the notes they leave.  Here's the preference: http://manual.koha-community.org/3.14/en/administration.html#OpacHoldNotes 

Nicole
Comment 3 Owen Leonard 2014-07-03 15:36:30 UTC
(In reply to Nicole C. Engard from comment #2)
> The problem here is that patrons are allowed to leave notes and then they
> don't see the notes they leave.

I don't misunderstand what the bug is about, I just contend that it wouldn't be appropriate to simply make the notes information public without accommodating libraries who may have been using the notes field--via the staff client--for information which they don't want the patron to see.
Comment 4 Katrin Fischer 2020-01-05 14:24:22 UTC
Maybe we should split notes - have patron and staff notes? On migration we could handle all existing notes as 'staff' (internal) notes.
Comment 5 Katrin Fischer 2023-12-13 21:03:51 UTC
*** Bug 35563 has been marked as a duplicate of this bug. ***