Bug 13846 - Email patron asking to return an item that has been placed on hold
Summary: Email patron asking to return an item that has been placed on hold
Status: RESOLVED DUPLICATE of bug 17509
Alias: None
Product: Koha
Classification: Unclassified
Component: Hold requests (show other bugs)
Version: Main
Hardware: All All
: P5 - low enhancement
Assignee: Bugs List
QA Contact: Testopia
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Reported: 2015-03-16 16:04 UTC by Katrin Fischer
Modified: 2016-12-27 09:57 UTC (History)
3 users (show)

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Description Katrin Fischer 2015-03-16 16:04:14 UTC 
An idea to improve service to patrons:
Email the patron that has a book checked out, asking him/her nicely to return the item that is needed to fill a hold for another patron when this hold is placed.
Comment 1 David Cook 2015-03-30 04:14:53 UTC 
I think a lot of systems refer to this as a "recall", but they force a change to the due date (e.g. http://www.library.usyd.edu.au/borrowing/requests.html#recalls) where the patron has to bring the item back within 7 days.

I suppose there could be a preference for this though. One, it could just be a friendly reminder. Two, it could be a forced shortening of the due date.
Comment 2 Katrin Fischer 2015-03-30 05:48:30 UTC 
The library suggesting this didn't want to shorten the due date - just to send a nice email asking if the book is still needed. A recall feature would of course still be useful at some point.
Comment 3 Katrin Fischer 2016-12-27 09:57:01 UTC 

*** This bug has been marked as a duplicate of bug 17509 ***