Bug 13974 - Unable to Receive KOHA Noifications via Email
Summary: Unable to Receive KOHA Noifications via Email
Status: CLOSED INVALID
Alias: None
Product: Koha
Classification: Unclassified
Component: Circulation (show other bugs)
Version: 3.14
Hardware: All All
: P1 - high major (vote)
Assignee: Bugs List
QA Contact: Testopia
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2015-04-08 18:44 UTC by Rizwan
Modified: 2015-12-03 22:00 UTC (History)
3 users (show)

See Also:
Change sponsored?: ---
Patch complexity: ---
Documentation contact:
Documentation submission:
Text to go in the release notes:
Version(s) released in:


Attachments
KOHA Notification Status (238.15 KB, image/png)
2015-04-08 19:16 UTC, Rizwan
Details

Note You need to log in before you can comment on or make changes to this bug.
Description Rizwan 2015-04-08 18:44:43 UTC
We are now unable to receive KOHA notifications via email such as in case of Item Check In, Check Out, Hold, Renewal, Due Reminder etc. This was working fine few weeks ago. We have also verified that the cron jobs are scheduled, earlier we noticed that these jobs were not scheduled because of server restart etc. 

When we go to "Notices" page it shows notification status is "Sent" but the person do not receive any notification. 

Would you please let us know the possible reasons of these notifications failures and which settings or steps we need to follow to fix this problem. Appreciate your help in advance. Thanks
Comment 1 Katrin Fischer 2015-04-08 18:55:49 UTC
Hi Rizwan, I think this is a local problem with your mail setup on the server not a bug in Koha. People can try to help you limit down the problem, but the mailing list is a better place for that. Please also always include the Koha version you are using.
Comment 2 Rizwan 2015-04-08 19:02:18 UTC
All of these notifications were earlier working fine, which mail settings you are referring ? Please highlight me any steps if I need to verify in KOHA.
Comment 3 Rizwan 2015-04-08 19:11:02 UTC
Is there any notification log file which can be further referred to identify the problem ?
Comment 4 Rizwan 2015-04-08 19:16:35 UTC
Created attachment 37590 [details]
KOHA Notification Status
Comment 5 Katrin Fischer 2015-04-08 19:21:53 UTC
Please bring this to the mailing list - it's not a problem in Koha's code.