Bug 14609 - Warning "Hold found (item is already waiting)" only appears at holding branch.
Summary: Warning "Hold found (item is already waiting)" only appears at holding branch.
Status: NEW
Alias: None
Product: Koha
Classification: Unclassified
Component: Circulation (show other bugs)
Version: Main
Hardware: All All
: P5 - low enhancement (vote)
Assignee: Bugs List
QA Contact: Testopia
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2015-07-28 12:18 UTC by Barton Chittenden
Modified: 2018-11-06 11:56 UTC (History)
4 users (show)

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Description Barton Chittenden 2015-07-28 12:18:12 UTC
Replicating issue on community master:

1) Log in to http://staff-community.bwsdev.bywatersolutions.com/ (username: tester, password: tester)
2) Set library to Midway
3) Place item level hold for borrower cardnumber 1, item barcode 1000
4) Check in barcode 1000
   You should see "Hold found: Bws test record 1 Hold for: Admin, Koha (1)"
5) Click "Confirm hold"
6) Check in barcode 1000
   You should see "Hold found (item is already waiting): Bws test record 1 Hold for: Admin, Koha (1)"
7) Set library to Centerville
8) Check in barcode 1000
   -- Expect warning like "Hold found (item is already waiting): Bws test record 1 Hold for: Admin, Koha (1)"
   -- Got no warning
Comment 1 NancyK. 2015-12-08 17:36:19 UTC
This has happened to us twice this year.  A popular item with many holds gets put back on the regular shelf because it failed to indicate it was on hold.  The patron forgot to check it out and it got returned to a different branch.  I reported a bug similar to this in 2012 when we were first on Koha.  The problem was fixed, but now it's back. I think the original bug was about the hold losing focus.  NancyK.
Comment 2 Ray Delahunty 2018-11-06 11:56:37 UTC
I'm a little puzzled by the term "holding branch" in the bug report title. We are finding that we do not receive a warning when the item is returned at any library other than the library where the item is *waiting at*. We have 6 sites. Three items belonging to library AAA (items.homebranch=AAA) were sent to library BBB and fulfilled the reservation / hold (items.holdingbranch=BBB and reserves.branchcode=BBB).
Then accidently the three items were sent to library CCC (making items.holdingbranch CCC, but the reserves.branchcode remains BBB).
We only receive the warning about the existing reservation when the item is discharged at BBB. 
The items are in danger of being re-shelved at the wrong library, with the reservation still active. And AFTER the person who reserved the item has been notified of the reservation.