Bug 27662 - Can't send list e-mail from OPAC / Unable to parse OpacHiddenItems syspref
Summary: Can't send list e-mail from OPAC / Unable to parse OpacHiddenItems syspref
Status: CLOSED INVALID
Alias: None
Product: Koha
Classification: Unclassified
Component: Lists (show other bugs)
Version: 20.05
Hardware: All All
: P5 - low enhancement (vote)
Assignee: Bugs List
QA Contact: Testopia
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2021-02-09 14:46 UTC by Jonathan Cuéllar
Modified: 2023-12-28 20:42 UTC (History)
3 users (show)

See Also:
Change sponsored?: ---
Patch complexity: ---
Documentation contact:
Documentation submission:
Text to go in the release notes:
Version(s) released in:


Attachments
Capture error (39.43 KB, image/png)
2021-02-09 14:46 UTC, Jonathan Cuéllar
Details

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Description Jonathan Cuéllar 2021-02-09 14:46:53 UTC
Created attachment 116577 [details]
Capture error

Good day,
When trying to send a list by mail I get this message: "Sorry, the page you requested is not available
Error 500 "; can you help me know why this is happening?
I am using Koha 20.05
Have a terrific day
Comment 1 Jonathan Cuéllar 2021-02-09 15:10:28 UTC
This is the error log:

[Tue Feb 09 09:59:10.219923 2021] [cgi:error] [pid 26195] [client 10.212.134.182:61985] AH01215: [Tue Feb  9 09:59:10 2021] opac-sendshelf.pl: Unable to parse OpacHiddenItems syspref : YAML Error: Expected separator '---': /usr/share/koha/opac/cgi-bin/opac/opac-sendshelf.pl, referer: http://catalogo-prueba.urosario.edu.co/cgi-bin/koha/opac-sendshelf.pl?shelfid=3508
[Tue Feb 09 09:59:10.220134 2021] [cgi:error] [pid 26195] [client 10.212.134.182:61985] AH01215: [Tue Feb  9 09:59:10 2021] opac-sendshelf.pl:    Code: YAML_PARSE_ERR_NO_SEPARATOR: /usr/share/koha/opac/cgi-bin/opac/opac-sendshelf.pl, referer: http://catalogo-prueba.urosario.edu.co/cgi-bin/koha/opac-sendshelf.pl?shelfid=3508
[Tue Feb 09 09:59:10.220244 2021] [cgi:error] [pid 26195] [client 10.212.134.182:61985] AH01215: [Tue Feb  9 09:59:10 2021] opac-sendshelf.pl:    Line: 1: /usr/share/koha/opac/cgi-bin/opac/opac-sendshelf.pl, referer: http://catalogo-prueba.urosario.edu.co/cgi-bin/koha/opac-sendshelf.pl?shelfid=3508
[Tue Feb 09 09:59:10.220369 2021] [cgi:error] [pid 26195] [client 10.212.134.182:61985] AH01215: [Tue Feb  9 09:59:10 2021] opac-sendshelf.pl:    Document: 2: /usr/share/koha/opac/cgi-bin/opac/opac-sendshelf.pl, referer: http://catalogo-prueba.urosario.edu.co/cgi-bin/koha/opac-sendshelf.pl?shelfid=3508
[Tue Feb 09 09:59:10.220540 2021] [cgi:error] [pid 26195] [client 10.212.134.182:61985] AH01215: [Tue Feb  9 09:59:10 2021] opac-sendshelf.pl:  at /usr/share/perl5/YAML/Loader.pm line 88.: /usr/share/koha/opac/cgi-bin/opac/opac-sendshelf.pl, referer: http://catalogo-prueba.urosario.edu.co/cgi-bin/koha/opac-sendshelf.pl?shelfid=3508
[Tue Feb 09 09:59:10.269414 2021] [cgi:error] [pid 26195] [client 10.212.134.182:61985] AH01215: [Tue Feb  9 09:59:10 2021] opac-sendshelf.pl: Use of uninitialized value $_ in concatenation (.) or string at /usr/share/perl5/Mail/Sendmail.pm line 238.: /usr/share/koha/opac/cgi-bin/opac/opac-sendshelf.pl, referer: http://catalogo-prueba.urosario.edu.co/cgi-bin/koha/opac-sendshelf.pl?shelfid=3508
[Tue Feb 09 09:59:10.269738 2021] [cgi:error] [pid 26195] [client 10.212.134.182:61985] AH01215: [Tue Feb  9 09:59:10 2021] opac-sendshelf.pl: Use of uninitialized value $_ in concatenation (.) or string at /usr/share/perl5/Mail/Sendmail.pm line 240.: /usr/share/koha/opac/cgi-bin/opac/opac-sendshelf.pl, referer: http://catalogo-prueba.urosario.edu.co/cgi-bin/koha/opac-sendshelf.pl?shelfid=3508
[Tue Feb 09 09:59:10.270010 2021] [cgi:error] [pid 26195] [client 10.212.134.182:61985] AH01215: [Tue Feb  9 09:59:10 2021] opac-sendshelf.pl: Use of uninitialized value $_ in pattern match (m//) at /usr/share/perl5/Mail/Sendmail.pm line 241.: /usr/share/koha/opac/cgi-bin/opac/opac-sendshelf.pl, referer: http://catalogo-prueba.urosario.edu.co/cgi-bin/koha/opac-sendshelf.pl?shelfid=3508
[Tue Feb 09 09:59:10.270294 2021] [cgi:error] [pid 26195] [client 10.212.134.182:61985] AH01215: [Tue Feb  9 09:59:10 2021] opac-sendshelf.pl: Use of uninitialized value $_ in concatenation (.) or string at /usr/share/perl5/Mail/Sendmail.pm line 424.: /usr/share/koha/opac/cgi-bin/opac/opac-sendshelf.pl, referer: http://catalogo-prueba.urosario.edu.co/cgi-bin/koha/opac-sendshelf.pl?shelfid=3508
[Tue Feb 09 09:59:10.270523 2021] [cgi:error] [pid 26195] [client 10.212.134.182:61985] AH01215: [Tue Feb  9 09:59:10 2021] opac-sendshelf.pl: Error sending mail: Connection error from srvrelay.urosario.edu on port 25 (): /usr/share/koha/opac/cgi-bin/opac/opac-sendshelf.pl, referer: http://catalogo-prueba.urosario.edu.co/cgi-bin/koha/opac-sendshelf.pl?shelfid=3508
[Tue Feb 09 09:59:10.270616 2021] [cgi:error] [pid 26195] [client 10.212.134.182:61985] AH01215: [Tue Feb  9 09:59:10 2021] opac-sendshelf.pl:  : /usr/share/koha/opac/cgi-bin/opac/opac-sendshelf.pl, referer: http://catalogo-prueba.urosario.edu.co/cgi-bin/koha/opac-sendshelf.pl?shelfid=3508
[Tue Feb 09 09:59:10.270823 2021] [cgi:error] [pid 26195] [client 10.212.134.182:61985] AH01215: [Tue Feb  9 09:59:10 2021] opac-sendshelf.pl:  at /usr/share/koha/opac/cgi-bin/opac/opac-sendshelf.pl line 190.: /usr/share/koha/opac/cgi-bin/opac/opac-sendshelf.pl, referer: http://catalogo-prueba.urosario.edu.co/cgi-bin/koha/opac-sendshelf.pl?shelfid=3508
[Tue Feb 09 09:59:10.270840 2021] [cgi:error] [pid 26195] [client 10.212.134.182:61985] malformed header from script 'opac-sendshelf.pl': Bad header: - trying srvrelay.urosario.edu, referer: http://catalogo-prueba.urosario.edu.co/cgi-bin/koha/opac-sendshelf.pl?shelfid=3508
Comment 2 Katrin Fischer 2021-02-09 15:16:11 UTC
Hi Jonathan,

the error message points to a syntax problem in your OpacHiddenItems system preference. It's not correct YAML.
Comment 3 Katrin Fischer 2021-02-09 15:16:32 UTC
See here: 

Unable to parse OpacHiddenItems syspref : YAML Error: Expected separator '---':
Comment 4 Jonathan Cuéllar 2021-02-09 15:45:31 UTC
Hi Katrin,

And could you tell me how I can adjust this error?
Comment 5 Katrin Fischer 2021-02-09 21:49:53 UTC
This is more a support question for the mailing list actually and not a bug, it's a configuration issue. You need to reset what you put in the OpacHiddenItems system preference - you probably have a typo there. If you post it here, we can probably debug.
Comment 6 Jonathan Cuéllar 2021-02-10 13:22:24 UTC
Hi,

This is the content of the field OpacHiddenItems:

itype: [AUDIOVISUA, COMPUTADOR, COMPUTEC, EQUIPOSBIB, INTERBIB, NOVEDAD, MATDIDACT, MATELECTR]
location: [ADQUISICIO]
Comment 7 Katrin Fischer 2021-02-10 13:32:39 UTC
(In reply to Jonathan Cuéllar from comment #6)
> Hi,
> 
> This is the content of the field OpacHiddenItems:
> 
> itype: [AUDIOVISUA, COMPUTADOR, COMPUTEC, EQUIPOSBIB, INTERBIB, NOVEDAD,
> MATDIDACT, MATELECTR]
> location: [ADQUISICIO]

Make sure all the itemtype codes and location codes exist. Also check for additional whitespace or extra lines.

Also: empty the pref for a quick test if that meks the error go away.
Comment 8 Jonathan Cuéllar 2021-02-10 14:24:29 UTC
We did a test leaving the field empty but the error persists
Comment 9 Katrin Fischer 2021-02-10 14:28:41 UTC
(In reply to Jonathan Cuéllar from comment #8)
> We did a test leaving the field empty but the error persists

That's strange. Could you do a Ctrl+a (mark all) and Del when you are in the field? I wonder if there is any whitespace/invisible chars that could cause this.

According to Google YAML doesn't like line breaks and extra leading spaces which could lead to the error in the logs.
Comment 10 Jonathan Druart 2021-02-10 14:34:17 UTC
Can you confirm you are using the latest 20.05?
Comment 11 Jonathan Druart 2021-02-10 14:40:38 UTC
This is, I think, the relevant error:

opac-sendshelf.pl: Error sending mail: Connection error from srvrelay.urosario.edu on port 25

You didn't configure your SMTP server correctly it seems.
Comment 12 Jonathan Cuéllar 2021-02-11 17:24:52 UTC
Hi there,
We check the email settings and it's fine. 
We modified the OpacHiddenItems system preference and now the error persists but Koha sends the list by email correctly.
La preferencia quedo así:
itype: [AUDIOVISUA, COMPUTADOR, COMPUTEC, EQUIPOSBIB, INTERBIB, NOVEDAD,	MATDIDACT,MATELECTR]
itemtypes: [NOVEDAD]
Comment 13 Katrin Fischer 2021-02-12 13:26:27 UTC
I'll mark this RESOLVED then - please reopen if I am missing something and thx for the feedback!
Comment 14 Jonathan Druart 2021-02-12 13:40:01 UTC
If the error persists, please tell do:
1. Tell us what contain the pref
2. What is the exact error
3. What is your *exact* version of Koha (20.05.?)
4. Empty the pref
5. Try again, if it does not work what is the exact error?
Comment 15 Katrin Fischer 2021-02-12 13:58:39 UTC
:)
Comment 16 Jonathan Cuéllar 2021-02-12 14:39:25 UTC
Hi,

1. 
itype: [AUDIOVISUA, COMPUTADOR, COMPUTEC, EQUIPOSBIB, INTERBIB, NOVEDAD, MATDIDACT, MATELECTR]
itemtype: [NOVEDAD]
location: [ADQUISICIO]
2. 
Please see attachments
3.
Información del servidor
Versión de Koha:	20.05.02.000
Versión del SO ('uname -a'):	Linux srvpbkohac01 4.19.0-9-amd64 #1 SMP Debian 4.19.118-2+deb10u1 (2020-06-07) x86_64
Intérprete Perl:	/usr/bin/perl
Versión de Perl:	5.028001
Perl @INC:	
/usr/share/koha/lib
/etc/perl
/usr/local/lib/x86_64-linux-gnu/perl/5.28.1
/usr/local/share/perl/5.28.1
/usr/lib/x86_64-linux-gnu/perl5/5.28
/usr/share/perl5
/usr/lib/x86_64-linux-gnu/perl/5.28
/usr/share/perl/5.28
/usr/local/lib/site_perl
/usr/lib/x86_64-linux-gnu/perl-base
/var/lib/koha/catalogo/plugins
Versión de MySQL:	mysql Ver 15.1 Distrib 10.3.23-MariaDB, for debian-linux-gnu (x86_64) using readline 5.2
Versión de Apache:	Server version: Apache/2.4.38 (Debian)
Memcached:	Servidor: 127.0.0.1:11211 | Espacio de nombres: koha_catalogo | Estado: en ejecución. | Configurar lectura a partir de: koha-conf.xml
Versión de Zebra:	Zebra 2.0.59 (C) 1994-2014, Index Data Zebra is free software, covered by the GNU General Public License, and you are welcome to change it and/or distribute copies of it under certain conditions. SHA1 ID: c00bfddbf0f3608340d61298acc61dafb167f9b2 Using ICU
Fecha y hora:	12/02/2021 09:34
Zona horaria:	Usado: America/Bogota | Configuración: Indefinido | Entorno (TZ): Indefinido
4.
Done
5.
The same error of the start appears, see the attachments
Comment 17 Jonathan Druart 2021-02-12 14:48:09 UTC
What is the error in the log file?

The software error in the browser does not contain any useful info.

You should also upgrade to the newest 20.05.x, which is 20.05.08.
Comment 18 Jonathan Cuéllar 2021-02-12 21:37:32 UTC
[Fri Feb 12 16:34:30.115728 2021] [cgi:error] [pid 20557] [client 10.212.134.182:50137] AH01215: [Fri Feb 12 16:34:30 2021] opac-shelves.pl: Use of uninitialized value $direction in string ne at /usr/share/koha/opac/cgi-bin/opac/opac-shelves.pl line 264.: /usr/share/koha/opac/cgi-bin/opac/opac-shelves.pl, referer: http://catalogo-prueba.urosario.edu.co/cgi-bin/koha/opac-user.pl?has-search-query=
[Fri Feb 12 16:34:30.116125 2021] [cgi:error] [pid 20557] [client 10.212.134.182:50137] AH01215: [Fri Feb 12 16:34:30 2021] opac-shelves.pl: Use of uninitialized value $direction in string ne at /usr/share/koha/opac/cgi-bin/opac/opac-shelves.pl line 264.: /usr/share/koha/opac/cgi-bin/opac/opac-shelves.pl, referer: http://catalogo-prueba.urosario.edu.co/cgi-bin/koha/opac-user.pl?has-search-query=
[Fri Feb 12 16:34:59.410253 2021] [cgi:error] [pid 20587] [client 10.212.134.182:50163] AH01215: [Fri Feb 12 16:34:59 2021] opac-sendshelf.pl: DBD::mysql::db selectrow_array failed: Unknown column 'itemtype' in 'field list' [for Statement "SELECT itemtype from items where itemnumber = ?"] at /usr/share/koha/lib/C4/Items.pm line 968.: /usr/share/koha/opac/cgi-bin/opac/opac-sendshelf.pl, referer: http://catalogo-prueba.urosario.edu.co/cgi-bin/koha/opac-sendshelf.pl?shelfid=3509
[Fri Feb 12 16:34:59.480511 2021] [cgi:error] [pid 20587] [client 10.212.134.182:50163] AH01215: [Fri Feb 12 16:34:59 2021] opac-sendshelf.pl: Use of uninitialized value $_ in concatenation (.) or string at /usr/share/perl5/Mail/Sendmail.pm line 238.: /usr/share/koha/opac/cgi-bin/opac/opac-sendshelf.pl, referer: http://catalogo-prueba.urosario.edu.co/cgi-bin/koha/opac-sendshelf.pl?shelfid=3509
[Fri Feb 12 16:34:59.480865 2021] [cgi:error] [pid 20587] [client 10.212.134.182:50163] AH01215: [Fri Feb 12 16:34:59 2021] opac-sendshelf.pl: Use of uninitialized value $_ in concatenation (.) or string at /usr/share/perl5/Mail/Sendmail.pm line 240.: /usr/share/koha/opac/cgi-bin/opac/opac-sendshelf.pl, referer: http://catalogo-prueba.urosario.edu.co/cgi-bin/koha/opac-sendshelf.pl?shelfid=3509
[Fri Feb 12 16:34:59.481188 2021] [cgi:error] [pid 20587] [client 10.212.134.182:50163] AH01215: [Fri Feb 12 16:34:59 2021] opac-sendshelf.pl: Use of uninitialized value $_ in pattern match (m//) at /usr/share/perl5/Mail/Sendmail.pm line 241.: /usr/share/koha/opac/cgi-bin/opac/opac-sendshelf.pl, referer: http://catalogo-prueba.urosario.edu.co/cgi-bin/koha/opac-sendshelf.pl?shelfid=3509
[Fri Feb 12 16:34:59.481524 2021] [cgi:error] [pid 20587] [client 10.212.134.182:50163] AH01215: [Fri Feb 12 16:34:59 2021] opac-sendshelf.pl: Use of uninitialized value $_ in concatenation (.) or string at /usr/share/perl5/Mail/Sendmail.pm line 424.: /usr/share/koha/opac/cgi-bin/opac/opac-sendshelf.pl, referer: http://catalogo-prueba.urosario.edu.co/cgi-bin/koha/opac-sendshelf.pl?shelfid=3509
[Fri Feb 12 16:34:59.481935 2021] [cgi:error] [pid 20587] [client 10.212.134.182:50163] AH01215: [Fri Feb 12 16:34:59 2021] opac-sendshelf.pl: Error sending mail: Connection error from srvrelay.urosario.edu on port 25 (): /usr/share/koha/opac/cgi-bin/opac/opac-sendshelf.pl, referer: http://catalogo-prueba.urosario.edu.co/cgi-bin/koha/opac-sendshelf.pl?shelfid=3509
[Fri Feb 12 16:34:59.482034 2021] [cgi:error] [pid 20587] [client 10.212.134.182:50163] AH01215: [Fri Feb 12 16:34:59 2021] opac-sendshelf.pl:  : /usr/share/koha/opac/cgi-bin/opac/opac-sendshelf.pl, referer: http://catalogo-prueba.urosario.edu.co/cgi-bin/koha/opac-sendshelf.pl?shelfid=3509
[Fri Feb 12 16:34:59.482244 2021] [cgi:error] [pid 20587] [client 10.212.134.182:50163] AH01215: [Fri Feb 12 16:34:59 2021] opac-sendshelf.pl:  at /usr/share/koha/opac/cgi-bin/opac/opac-sendshelf.pl line 190.: /usr/share/koha/opac/cgi-bin/opac/opac-sendshelf.pl, referer: http://catalogo-prueba.urosario.edu.co/cgi-bin/koha/opac-sendshelf.pl?shelfid=3509
[Fri Feb 12 16:34:59.482414 2021] [cgi:error] [pid 20587] [client 10.212.134.182:50163] malformed header from script 'opac-sendshelf.pl': Bad header: - trying srvrelay.urosario.edu, referer: http://catalogo-prueba.urosario.edu.co/cgi-bin/koha/opac-sendshelf.pl?shelfid=3509
[Fri Feb 12 16:35:01.203598 2021] [cgi:error] [pid 20587] [client 10.212.134.182:50163] AH01215: [Fri Feb 12 16:35:01 2021] 500.pl: File not found : css/opac-crai2.css at /usr/share/koha/lib/Koha/Template/Plugin/Asset.pm line 107.: /usr/share/koha/opac/cgi-bin/opac/errors/500.pl, referer: http://catalogo-prueba.urosario.edu.co/cgi-bin/koha/opac-sendshelf.pl?shelfid=3509
Comment 19 Tomás Cohen Arazi 2021-03-08 11:41:20 UTC
Hola

(In reply to Jonathan Cuéllar from comment #16)
> Hi,
> 
> 1. 
> itype: [AUDIOVISUA, COMPUTADOR, COMPUTEC, EQUIPOSBIB, INTERBIB, NOVEDAD,
> MATDIDACT, MATELECTR]
> itemtype: [NOVEDAD]
> location: [ADQUISICIO]

Can you try this?

---
itype: [AUDIOVISUA, COMPUTADOR, COMPUTEC, EQUIPOSBIB, INTERBIB, NOVEDAD, MATDIDACT, MATELECTR]
itemtype: [NOVEDAD]
location: [ADQUISICIO]
Comment 20 Katrin Fischer 2021-04-17 18:22:51 UTC
I wonder if this could be similar to bug 28125?
Comment 21 Jonathan Cuéllar 2021-07-16 13:09:00 UTC
Hello,

The 500 error continues, it tells me that the requested page is not available, when I try to send a list by mail.
Comment 22 Jonathan Druart 2021-07-16 13:24:10 UTC
(In reply to Jonathan Cuéllar from comment #21)
> Hello,
> 
> The 500 error continues, it tells me that the requested page is not
> available, when I try to send a list by mail.

Run
  % tail -f /var/log/koha/$KOHA_INSTANCE/*.log

Then hit the problematic page and copy here the relevant error.
Comment 23 Jonathan Druart 2021-07-16 13:25:35 UTC
If your error is: "opac-sendshelf.pl: Error sending mail: Connection error from srvrelay.urosario.edu on port 25" then I bet you know what you should do. There is a connection error with your SMTP server.
Comment 24 Jonathan Cuéllar 2021-09-14 16:38:55 UTC
(In reply to Jonathan Druart from comment #23)
> If your error is: "opac-sendshelf.pl: Error sending mail: Connection error
> from srvrelay.urosario.edu on port 25" then I bet you know what you should
> do. There is a connection error with your SMTP server.

Hi Jonathan,

this is the errors:

==> /var/log/koha/catalogo/opac-error.log <==
[Tue Sep 14 11:33:07.148914 2021] [cgi:error] [pid 15427] [client 172.16.29.2:24484] AH01215: (8)Exec format error: exec of '/usr/share/koha/opac/cgi-bin/opac/opac-sendshelf.pl' failed: /usr/share/koha/opac/cgi-bin/opac/opac-sendshelf.pl, referer: https://catalogo.urosario.edu.co/cgi-bin/koha/opac-shelves.pl?op=view&shelfnumber=3516&sortfield=title
[Tue Sep 14 11:33:07.149620 2021] [cgi:error] [pid 15427] [client 172.16.29.2:24484] End of script output before headers: opac-sendshelf.pl, referer: https://catalogo.urosario.edu.co/cgi-bin/koha/opac-shelves.pl?op=view&shelfnumber=3516&sortfield=title
[Tue Sep 14 11:33:07.912845 2021] [cgi:error] [pid 15456] [client 172.16.29.2:24636] AH01215: [Tue Sep 14 11:33:07 2021] opac-export.pl: Use of uninitialized value in numeric ne (!=) at /usr/share/koha/lib/C4/Ris.pm line 832.: /usr/share/koha/opac/cgi-bin/opac/opac-export.pl
[Tue Sep 14 11:33:07.912988 2021] [cgi:error] [pid 15456] [client 172.16.29.2:24636] AH01215: [Tue Sep 14 11:33:07 2021] opac-export.pl: Use of uninitialized value in numeric ne (!=) at /usr/share/koha/lib/C4/Ris.pm line 832.: /usr/share/koha/opac/cgi-bin/opac/opac-export.pl
[Tue Sep 14 11:33:08.633832 2021] [cgi:error] [pid 15427] [client 172.16.29.2:24484] AH01215: [Tue Sep 14 11:33:08 2021] 500.pl: File not found : css/opac-crai2.css at /usr/share/koha/lib/Koha/Template/Plugin/Asset.pm line 107.: /usr/share/koha/opac/cgi-bin/opac/errors/500.pl, referer: https://catalogo.urosario.edu.co/cgi-bin/koha/opac-shelves.pl?op=view&shelfnumber=3516&sortfield=title
Comment 25 Jonathan Druart 2021-09-14 17:04:11 UTC
[Tue Sep 14 11:33:08.633832 2021] [cgi:error] [pid 15427] [client 172.16.29.2:24484] AH01215: [Tue Sep 14 11:33:08 2021] 500.pl: File not found : css/opac-crai2.css at /usr/share/koha/lib/Koha/Template/Plugin/Asset.pm line 107.: /usr/share/koha/opac/cgi-bin/opac/errors/500.pl, referer: https://catalogo.urosario.edu.co/cgi-bin/koha/opac-shelves.pl?op=view&shelfnumber=3516&sortfield=title

This is something specific, not part of Koha. Search for that opac-crai2.css occurrence and remove or update it.
Comment 26 Katrin Fischer 2023-01-23 22:27:35 UTC
(In reply to Jonathan Druart from comment #25)
> [Tue Sep 14 11:33:08.633832 2021] [cgi:error] [pid 15427] [client
> 172.16.29.2:24484] AH01215: [Tue Sep 14 11:33:08 2021] 500.pl: File not
> found : css/opac-crai2.css at
> /usr/share/koha/lib/Koha/Template/Plugin/Asset.pm line 107.:
> /usr/share/koha/opac/cgi-bin/opac/errors/500.pl, referer:
> https://catalogo.urosario.edu.co/cgi-bin/koha/opac-shelves.
> pl?op=view&shelfnumber=3516&sortfield=title
> 
> This is something specific, not part of Koha. Search for that opac-crai2.css
> occurrence and remove or update it.

This turned out to be a local issue. Marking INVALID.