When attempting to load the help system [?], I receive a 500 error from both IE8 and IE9 on two different library systems/servers.
Confirmed in master.
Template process failed: file error - /koha-tmpl/intranet-tmpl/prog/en/modules/help/.tt: not found at /C4/Templates.pm line 125. For help, please send mail to the webmaster (webmaster@oleonard-desktop), giving this error message and the time and date of the error. Software error: [Thu Dec 8 13:19:38 2011] help.pl: Template process failed: file error - e/koha-tmpl/intranet-tmpl/prog/en/modules/help/.tt: not found at /C4/Templates.pm line 125. at /usr/share/perl/5.12/CGI/Carp.pm line 354 CGI::Carp::realdie('[Thu Dec 8 13:19:38 2011] help.pl: Template process failed: ...') called at /usr/share/perl/5.12/CGI/Carp.pm line 446 CGI::Carp::die('Template process failed: ', 'Template::Exception=ARRAY(0x8bedbd0)') called at /C4/Templates.pm line 125 C4::Templates::output('C4::Templates=HASH(0x8b40064)') called at /help.pl line 42 For
Help system will open if right-clicked and opened in new tab or new window, but not directly.
Created attachment 6876 [details] [review] Patch to fix problem in IE9, 7 and 8 still broken however. I have managed a fix for IE9 but am very puzzled about what is causing it not to work in 7 or 8. Further work required to fix for these.
In firefox and chromium, a similar error is generated when clicking on the [?] link on the admin home page (but only on this page).
(In reply to comment #5) > In firefox and chromium, a similar error is generated when clicking on the [?] > link on the admin home page (but only on this page). This page? /cgi-bin/koha/admin/admin-home.pl I don't get that error from Firefox 9.0.1 or Chrome 16.0.912.77 m on Windows 7, nor from Chrome 16.0.912.75 or Firefox 9.0.1 on Ubuntu 11.10.
indeed, i had it on several instances but just saw it working properly on another one. forget comment #5!
I tested this in IE9 using Biblibre's custom sandbox system (well done Biblibre!). I found that the patch fixes the problem in IE9. However, I discovered another issue which seems to affect all browsers. If you click the help link on the home page when the URL looks like this: http://my.koha.test.example.com ...it doesn't work. It does work if the URL looks like this: http://my.koha.test.example.com/cgi-bin/koha/mainpage.pl This patch seems to be an improvement, but even if it is pushed the bug should not be marked as resolved.
Created attachment 7481 [details] [review] [SIGNED-OFF] Small fix to allow help popup in IE9, not 7 or 8 - bug 7339 Signed-off-by: Owen Leonard <oleonard@myacpl.org>
One line template only change. Marking as Passed QA.
Duncan, when you endorse a bug, don't forget to assign it to yourself ! patch pushed (tested everything is still OK under FF)
This fix was included in the 3.6.x branch prior to 3.6.4.
I also notice this behavior. Is there any way to generate the help file for /cgi-bin/koha/mainpage.pl while on the root URL? (In reply to comment #8) > I tested this in IE9 using Biblibre's custom sandbox system (well done > Biblibre!). I found that the patch fixes the problem in IE9. > > However, I discovered another issue which seems to affect all browsers. If > you click the help link on the home page when the URL looks like this: > > http://my.koha.test.example.com > > ...it doesn't work. It does work if the URL looks like this: > > http://my.koha.test.example.com/cgi-bin/koha/mainpage.pl > > This patch seems to be an improvement, but even if it is pushed the bug > should not be marked as resolved.
*** Bug 8403 has been marked as a duplicate of this bug. ***
I managed to finally test this in IE7, and it doesn't look like this bug affects it anymore. On the other hand, help in IE7 doesn't load the right help page either (always the "Okay I can log in") page. But it's probably time to give up on IE7 anyway.
IE 7 is now not supported by Koha. Bug closed
The same for IE 8