Bug 8824 - use of windows 7, Firefox V15 and wireless level dns 10.58.2.X versus wired 192.168.x.x
Summary: use of windows 7, Firefox V15 and wireless level dns 10.58.2.X versus wired 1...
Status: CLOSED INVALID
Alias: None
Product: Koha
Classification: Unclassified
Component: Browser compatibility (show other bugs)
Version: unspecified
Hardware: All All
: P5 - low enhancement (vote)
Assignee: Owen Leonard
QA Contact:
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Keywords:
Depends on:
Blocks:
 
Reported: 2012-09-26 03:11 UTC by Harry A Downs Jr
Modified: 2013-07-24 17:52 UTC (History)
2 users (show)

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Description Harry A Downs Jr 2012-09-26 03:11:08 UTC
- Installing a new Windows PC, professional version at the Lanesborough MA library ran into an issue discussed on the IRC today 09/25/12. I could not connect on a wired solution but only on a wireless level of ip addressing aforementioned.  Only after I disabled the wired level on 192.168.x.x, which I was able to connect to the Koha library at mass-cat site, I was able then to connect through either Firefox or Internet Explorer. This was issue both in Firefox and also Internet Explorer. Every other random site searched and browsed allowed full use. Other base info is that I installed Norton 360 on this PC, same security software on xp pc workstations and no problem for access there. I was able to ping the library catalog database from the cmd per IRC support chat. I did also make sure to allow the Firefox software app instead of leaving on auto, but that did not seem to matter.  Any help or suggestions would be greatly appreciated.
Comment 1 Jared Camins-Esakov 2012-09-26 11:37:45 UTC
This is not a Koha issue. If you speak with your IT department, they may be able to resolve it. Alternatively, if you are receiving support from a Koha vendor, please contact them directly.
Comment 2 Harry A Downs Jr 2012-09-26 17:03:32 UTC
THe gentleman who answered this inquiry is either blind sided with arrogance for me even to bring up this inquiry as if he has seen this before or he can not be bothered. If a topic that is brand new is never seen by anyone, is all of those issues easily squelched due to the ineptness of the individual. What ever happenned to open-mindiness on topics and to note it might be just something that others might experience.  I am the IT support person company handling this issue so discount your ability onto others whom you might think are lesser technologically or in your case less informed to be aware of other issues or options to a requested inquiry.  I respect your answer regaridng it might not be the correct forum to address this but it does involve Koha and the other two apps. I wasstarting on anyone of these items to see if others experienced it or to make aware this can happn in the situation that I documented. If you beleive you ned to ban me because of a rebuttal, go right ahead, but I would rarher you  take a moment and take the blinders off.  Experience is a vitue and skills are the fruit of the experience, obviously you have not had enough of either. This has been a common theme in tech circles whom are not willingto take thetime necessary to embrace all possibilities and are thus cheating themselves for gaining knowledge.   With over 35 years in this business, tech forums are becoming more direct not to respond or  entertain any inquiry as to dispell harder inquiry that they cannot answer or whom are willing to answer.   You might find this response addressed one week in Network World or other trade magazines as an embarrasement to your software comunity. Keep a better open mind next time.
Comment 3 Mason James 2012-09-26 17:44:59 UTC
(In reply to comment #0)
> - Installing a new Windows PC, professional version at the Lanesborough MA
> library ran into an issue discussed on the IRC today 09/25/12. I could not
> connect on a wired solution but only on a wireless level of ip addressing
> aforementioned.  Only after I disabled the wired level on 192.168.x.x, which
> I was able to connect to the Koha library at mass-cat site, I was able then
> to connect through either Firefox or Internet Explorer. This was issue both
> in Firefox and also Internet Explorer. Every other random site searched and
> browsed allowed full use. Other base info is that I installed Norton 360 on
> this PC, same security software on xp pc workstations and no problem for
> access there. I was able to ping the library catalog database from the cmd
> per IRC support chat. I did also make sure to allow the Firefox software app
> instead of leaving on auto, but that did not seem to matter.  Any help or
> suggestions would be greatly appreciated.

sounds like you got a local network problem :/


works perfectly for me...

$ curl -IL   http://masscat.bywatersolutions.com 
HTTP/1.1 200 OK
Date: Wed, 26 Sep 2012 17:45:06 GMT
Server: Apache/2.2.16 (Debian)
Content-Type: text/html; charset=UTF-8
Comment 4 Owen Leonard 2012-09-28 16:58:33 UTC
I agree that this problem doesn't sound like an issue with Koha itself, hence doesn't require a bug report. Bug reports describe issues which can be resolved by correcting code. This issue sounds like a support issue. Support issues can be taken up with your support company (recommended) or on the Koha mailing list (http://koha-community.org/support/koha-mailing-lists/).