Bug 11318

Summary: Overdues won't send if first trigger lacks a delay value
Product: Koha Reporter: David Cook <dcook>
Component: NoticesAssignee: Bugs List <koha-bugs>
Status: RESOLVED MOVED QA Contact: Testopia <testopia>
Severity: minor    
Priority: P5 - low CC: fridolin.somers, katrin.fischer
Version: unspecified   
Hardware: All   
OS: All   
See Also: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=25049
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Description David Cook 2013-11-28 05:51:00 UTC
Overdue notices will not send if the first overdue trigger lacks a delay value (i.e. if the delay1 field in the overduerules table table is null).

It doesn't matter if your second and third triggers are set with notices and values. If you have a notice and no value for the first, that's it - nothing.

This behaviour has a certain logic to it, I suppose, but as Katrin has pointed out, it could perhaps fail nicer and print a message saying there are other triggers set but they can't be reached since the first one is null.
Comment 1 Katrin Fischer 2015-06-07 10:43:54 UTC
Still valid.
Comment 2 Katrin Fischer 2020-01-05 12:53:04 UTC
*** Bug 11892 has been marked as a duplicate of this bug. ***
Comment 3 Katrin Fischer 2020-04-28 20:45:04 UTC
I believe it's no longer possible to configure a null value from the GUI, see also bug 25049 (and verified in testing). I think best to focus on bug 25049 now and add good error messages there.