Bug 14758

Summary: Re-engineer Talking Tech support in Koha
Product: Koha Reporter: Kyle M Hall <kyle.m.hall>
Component: NoticesAssignee: Kyle M Hall <kyle.m.hall>
Status: CLOSED INVALID QA Contact: Testopia <testopia>
Severity: enhancement    
Priority: P5 - low CC: kyle, sally.healey
Version: unspecified   
Hardware: All   
OS: All   
Change sponsored?: --- Patch complexity: ---
Documentation contact: Documentation submission:
Text to go in the release notes:
Version(s) released in:

Description Kyle M Hall 2015-08-31 12:16:16 UTC
Right now Talking Tech support within Koha works, but does not integrate well with the existing messaging system. I would propose we re-engineer Talking Tech by doing the following:
1) Remove all the exceptions that hide/modify the use of the 'phone' notice so that it is once again treated like any other type of notice.
2) Define the 'phone' notice for a given action as the line that is created in the CSV file
3) Have the outbound cron script for Talking Tech gather these notices together into a CSV file, rather than having it generate the notices and CSV file itself.

This will end with a much cleaner implementation of Talking Tech that could easily be used for other phone automation systems as well!
Comment 1 Kyle M Hall 2016-03-01 14:51:22 UTC
This course of action would result in the loss of functionality. I will have to find an alternative approach.