Bug 16574

Summary: Software error when search the catalog
Product: Koha Reporter: Janice Chow <janice.chow>
Component: SearchingAssignee: Galen Charlton <gmcharlt>
Status: CLOSED FIXED QA Contact: Testopia <testopia>
Severity: enhancement    
Priority: P5 - low CC: dcook, mtj
Version: unspecified   
Hardware: PC   
OS: Windows   
GIT URL: Initiative type: ---
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Crowdfunding goal: 0 Crowdfunding committed: 0
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Attachments: Screen Capture about software error

Description Janice Chow 2016-05-24 03:10:25 UTC
Created attachment 51734 [details]
Screen Capture about software error

When I search some keywords and it shows me software error. How can I fix it?
Thanks!
Comment 1 Mason James 2016-05-24 03:20:47 UTC
hi Janice, can you give more info?

- what version of Koha?, 
- what installation type of Koha?, (eg: .deb packages?)
- what operating system version?

- what keywords are you searching on?
Comment 2 Janice Chow 2016-05-24 04:13:23 UTC
Koha version:	3.08.11.000
Where can I find the installation type and operating system version?
I am searching on "csj" one of the journal I catalogued to koha.
Comment 3 David Cook 2016-05-24 23:37:16 UTC
Sounds like badly encoded MARC data to me, but that's just a hunch/guess.
Comment 4 Janice Chow 2016-05-25 01:53:50 UTC
Something go wrong...I don't know how to fix it...
Comment 5 David Cook 2016-05-30 01:10:52 UTC
Janice, I'm guessing the problem is your data.

How many records do you have in your database? Are you using MARC21 or UNIMARC?
Comment 6 David Cook 2016-05-30 01:11:31 UTC
By the way, since this looks like a data issue, it would probably be more appropriate and useful to discuss this on the listserv: http://lists.koha-community.org/cgi-bin/mailman/listinfo/koha-devel
Comment 7 Janice Chow 2016-05-30 01:57:40 UTC
Hi David,

I got total 649 records in my database and I using MARC21.

I through the data problem should be what I input on 23/5. Since I inputted and I can't search the word "csj", "journal" etc... Should I delete this MARC record?

Thank you.
Comment 8 David Cook 2016-05-30 04:22:11 UTC
(In reply to Janice Chow from comment #7)
> Hi David,
> 
> I got total 649 records in my database and I using MARC21.
> 
> I through the data problem should be what I input on 23/5. Since I inputted
> and I can't search the word "csj", "journal" etc... Should I delete this
> MARC record?
> 
> Thank you.

I'm not sure what you mean by 23/5, but if you know which record is causing the problem, I would suggest deleting it. You'd probably want to save/export it first so that you can re-import the record's data in again later. 

I would recommend trying this tool plugin: https://github.com/bywatersolutions/koha-plugin-marc-checker

It might help to find problems with your records.