Bug 21925

Summary: Unable to Remove or Suspend Holds
Product: Koha Reporter: Prasanth K <kpkkprasanth>
Component: CirculationAssignee: Bugs List <koha-bugs>
Status: CLOSED INVALID QA Contact: Testopia <testopia>
Severity: normal    
Priority: P5 - low CC: gmcharlt, jonathan.druart, kyle
Version: 17.05   
Hardware: All   
OS: All   
GIT URL: Initiative type: ---
Sponsorship status: --- Comma delimited list of Sponsors:
Crowdfunding goal: 0 Crowdfunding committed: 0
Crowdfunding contact: Patch complexity: ---
Documentation contact: Documentation submission:
Text to go in the release notes:
Version(s) released in:
Circulation function:

Description Prasanth K 2018-11-30 10:00:31 UTC
Hi all, we are unable to delete or suspend holds in the staff clients as same in OPAC, unable to cancel.

While I deleting the hold it shows SOFTWARE ERROR

"Software error:
DBIx::Class::Row::update(): Can't update Koha::Schema::Result::Reserve=HASH(0xa160830): updated more than one row at /usr/share/koha/lib/Koha/Object.pm line 121
For help, please send mail to the webmaster ([no address given]), giving this error message and the time and date of the error."

SOFTWARE ERROR: https://imgur.com/1kg9qIv

Koha CLIENT: https://imgur.com/ruBmZUU

OPAC HOLD: https://imgur.com/AYplzml

Please give your solution

Regards,
K.Prasanth
Library Trainee
IIITDM Kancheepuram
Comment 1 Jonathan Druart 2019-02-14 19:37:19 UTC
Hello, which exact version of Koha are you using?
Comment 2 Katrin Fischer 2019-02-14 19:58:53 UTC
Also: could you check the about page > system information tab for errors?