Bug 21925 - Unable to Remove or Suspend Holds
Summary: Unable to Remove or Suspend Holds
Status: CLOSED INVALID
Alias: None
Product: Koha
Classification: Unclassified
Component: Circulation (show other bugs)
Version: 17.05
Hardware: All All
: P5 - low normal
Assignee: Bugs List
QA Contact: Testopia
URL:
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Depends on:
Blocks:
 
Reported: 2018-11-30 10:00 UTC by Prasanth K
Modified: 2020-01-06 20:15 UTC (History)
3 users (show)

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Description Prasanth K 2018-11-30 10:00:31 UTC
Hi all, we are unable to delete or suspend holds in the staff clients as same in OPAC, unable to cancel.

While I deleting the hold it shows SOFTWARE ERROR

"Software error:
DBIx::Class::Row::update(): Can't update Koha::Schema::Result::Reserve=HASH(0xa160830): updated more than one row at /usr/share/koha/lib/Koha/Object.pm line 121
For help, please send mail to the webmaster ([no address given]), giving this error message and the time and date of the error."

SOFTWARE ERROR: https://imgur.com/1kg9qIv

Koha CLIENT: https://imgur.com/ruBmZUU

OPAC HOLD: https://imgur.com/AYplzml

Please give your solution

Regards,
K.Prasanth
Library Trainee
IIITDM Kancheepuram
Comment 1 Jonathan Druart 2019-02-14 19:37:19 UTC
Hello, which exact version of Koha are you using?
Comment 2 Katrin Fischer 2019-02-14 19:58:53 UTC
Also: could you check the about page > system information tab for errors?