Bug 22201

Summary: Spine labels are blank when exporting batch
Product: Koha Reporter: jamilajannac
Component: Label/patron card printingAssignee: Chris Nighswonger <chris.nighswonger>
Status: CLOSED INVALID QA Contact: Testopia <testopia>
Severity: normal    
Priority: P5 - low CC: jamilajannac
Version: 18.05   
Hardware: Other   
OS: Windows   
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Crowdfunding goal: 0 Crowdfunding committed: 0
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Attachments: Screen grab of exported labels

Description jamilajannac 2019-01-24 03:18:48 UTC
Created attachment 84342 [details]
Screen grab of exported labels

When exporting a batch of labels to print, the data doesn't always seem to export properly. For spine labels, some of them are left blank, and for barcodes there is a weird corrupted image. The attachment shows an example of each.

I have tried exporting with all available options (pdf, csv, xml) but it seems the data doesn't come through for any of them. I don't believe there is a problem with the template or layout as this is happens for either barcode or spine labels. It seems to affect random items. 

Any help would be appreciated!
Comment 1 Katrin Fischer 2019-08-18 07:53:19 UTC
Hi Jamila,

can you check which cardnumbers or callnumbers are missing? Are they formatted differently than the others?

If you don't get an answer here, I recommend posting to the mailing list where a lot more people will be reading your questions and be able to help you find the problem.
Comment 2 Katrin Fischer 2020-04-01 21:13:43 UTC
I think we'd need some examples of the broken callnumbers/barcodes to be able to see what's going wrong here.