Bug 25213

Summary: Notify reporter when an OPAC problem is resolved
Product: Koha Reporter: Martin Renvoize (ashimema) <martin.renvoize>
Component: OPACAssignee: Bugs List <koha-bugs>
Status: NEW --- QA Contact: Testopia <testopia>
Severity: enhancement    
Priority: P5 - low CC: dcook, severine.queune
Version: unspecifiedKeywords: Academy
Hardware: All   
OS: All   
Change sponsored?: --- Patch complexity: ---
Documentation contact: Documentation submission:
Text to go in the release notes:
Version(s) released in:
Circulation function:
Bug Depends on: 4461    
Bug Blocks:    

Description Martin Renvoize (ashimema) 2020-04-20 13:04:01 UTC
With bug 4461 we introduce a mechanism for patrons to report issues with the OPAC and manage the status of such issues.

I would be beneficial to be able to notify the patron when such issues are resolved.
Comment 1 David Cook 2021-01-12 00:19:56 UTC Comment hidden (obsolete)
Comment 2 Martin Renvoize (ashimema) 2021-01-12 08:52:23 UTC Comment hidden (obsolete)
Comment 3 Martin Renvoize (ashimema) 2021-01-12 08:53:24 UTC Comment hidden (obsolete)
Comment 4 David Cook 2021-01-12 22:46:16 UTC Comment hidden (obsolete)
Comment 5 Martin Renvoize (ashimema) 2021-01-18 09:13:37 UTC
I see two options for this...

1) A generic 'Thank you for your report, we have now marked this as resolved' notice that triggers upon marking the report as closed.
2) A 'contact patron' button on the problem report that triggers a modal that allows the staff to reply directly to the patron.