With bug 4461 we introduce a mechanism for patrons to report issues with the OPAC and manage the status of such issues. I would be beneficial to be able to notify the patron when such issues are resolved.
(It could be generalize that as I'd love to have a function that notifies patrons when their password has been updated, or possibly notify them about a certain number of other conditions.)
What I'd love to see.. is the 'report a problem' code generalised into an 'enquiry management' area.. where the problems reports as just one type of enquiry.... but that's for another bug.
(In reply to David Cook from comment #1) > (It could be generalize that as I'd love to have a function that notifies > patrons when their password has been updated, or possibly notify them about > a certain number of other conditions.) This could actually be done with a plugin.. the password one at least.. there's is a plugin hook attached to the password change code so you could trigger a notification from that simply be adding to the message queue.
(In reply to Martin Renvoize from comment #3) > (In reply to David Cook from comment #1) > > (It could be generalize that as I'd love to have a function that notifies > > patrons when their password has been updated, or possibly notify them about > > a certain number of other conditions.) > > This could actually be done with a plugin.. the password one at least.. > there's is a plugin hook attached to the password change code so you could > trigger a notification from that simply be adding to the message queue. That reminds me that one of these days I need to revisit my plugin management code... heh.
I see two options for this... 1) A generic 'Thank you for your report, we have now marked this as resolved' notice that triggers upon marking the report as closed. 2) A 'contact patron' button on the problem report that triggers a modal that allows the staff to reply directly to the patron.