Bug 25454

Summary: When placing holds for clubs there should be an alert if a hold is not placed for a club member
Product: Koha Reporter: Kelly McElligott <kelly>
Component: PatronsAssignee: Bugs List <koha-bugs>
Status: NEW --- QA Contact: Testopia <testopia>
Severity: enhancement    
Priority: P5 - low CC: andrewfh, gmcharlt, joonas.kylmala, kyle.m.hall
Version: Main   
Hardware: All   
OS: All   
See Also: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=32620
Change sponsored?: --- Patch complexity: ---
Documentation contact: Documentation submission:
Text to go in the release notes:
Version(s) released in:
Circulation function:

Description Kelly McElligott 2020-05-11 12:49:29 UTC
When placing holds for clubs, there is currently no alert letting staff know that a patron/s did not get the item placed on hold for them. If a patron already has too many holds, then this club level hold does not get placed, and the staff does not get alerted that a hold was not placed for the patron.
Comment 1 Joonas Kylmälä 2021-09-26 15:58:51 UTC
Bug 29115 should alleviate this problem a tiny bit but I think we would have to get the answer after placing the request how many succeeded as the situation might change after the hold request page load.
Comment 2 Andrew Fuerste-Henry 2023-01-12 21:59:54 UTC
Bug 29115 adds a note to the process if the patron's account is expired or if they have debits beyond the maxoutstanding system preference. That's a start, but it would also be helpful to know when a hold isn't placed because the circ rules don't allow it (either because that library/item/patron combination doesn't allow holds at all or because the hold would exceed the allowed hold count).