Bug 26027

Summary: Add ability to let librarians know why higher priority holds were skipped
Product: Koha Reporter: Kyle M Hall (khall) <kyle>
Component: CirculationAssignee: Bugs List <koha-bugs>
Status: NEW --- QA Contact: Testopia <testopia>
Severity: enhancement    
Priority: P5 - low CC: cbrannon, chanel.wheeler, gmcharlt, hebah, kebliss, kyle.m.hall, mspinney
Version: Main   
Hardware: All   
OS: All   
See Also: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19889
Change sponsored?: --- Patch complexity: ---
Documentation contact: Documentation submission:
Text to go in the release notes:
Version(s) released in:
Circulation function:

Description Kyle M Hall (khall) 2020-07-20 13:52:13 UTC
There are circumstances where higher priority holds are not trapped for a given item. These reasons range from requiring specific item or itemtype, to a hold being suspending, to a hold being given local holds priority.

I think the best way to accomplish this would be to capture a list of the skipped holds and the reason for skipping them, then pass that to the template for display on the checkin screen when an item is trapped to fill a hold. This feedback would be especially useful if *none* of the holds were trapped for the given item.
Comment 1 Christopher Brannon 2020-07-22 14:33:28 UTC
+1
Comment 2 Chanel Wheeler 2024-08-21 14:33:13 UTC
+1