Bug 27599

Summary: Fine calculation at checkin should be able reflect return claims
Product: Koha Reporter: Andrew Fuerste-Henry <andrew>
Component: CirculationAssignee: Bugs List <koha-bugs>
Status: NEW --- QA Contact: Testopia <testopia>
Severity: normal    
Priority: P5 - low CC: gmcharlt, hebah, kyle
Version: Main   
Hardware: All   
OS: All   
GIT URL: Change sponsored?: ---
Patch complexity: --- Documentation contact:
Documentation submission: Text to go in the release notes:
Version(s) released in:
Circulation function:
Bug Depends on: 14697    
Bug Blocks:    

Description Andrew Fuerste-Henry 2021-02-02 17:12:01 UTC
Here's the existing behavior:
1- checkout item with date due in the past
2- run fines cron to create accruing fine
3- mark item claimed without charging lost fee
4- fines does not change at all when item is marked claimed
5- check item in
6- fine goes from accruing to final as if the claim had never happened

If we assume some time passes between step 3 and step 5, that could be a significant difference in the final fine total. Should patrons be charged overdue fines for the period between when an item is Claimed Returned and when it is actually checked in? Should that be configurable per library? Should it in some way depend on the claim resolution status?

If we *do* charge the lost fee when an item is marked claimed, then we close the fine at the point of claim and it is not changed if the item is later checked in.
Comment 1 hebah 2025-08-15 18:19:22 UTC
I think we may want to make options configurable for items with fines + claims returns in general. We have options for lost item returns + fines and what should happen, but we've also carved out claim return as something distinct from lost.

I feel like an ideal set of rules, configurable in circulation rules because we know one size is not going to fit consortia, would be to configure 1. what should happen with accruing overdue fines at the time of a claim return being made, and 2. what should happen with those fines when the claim is resolved with an option to refund, restore, or recalculate like we do with other lost statuses.