Bug 14697 - Extend and enhance "Claims returned" lost status
Summary: Extend and enhance "Claims returned" lost status
Status: NEW
Alias: None
Product: Koha
Classification: Unclassified
Component: Circulation (show other bugs)
Version: unspecified
Hardware: All All
: P5 - low enhancement (vote)
Assignee: Kyle M Hall
QA Contact: Testopia
URL: http://devs.bywatersolutions.com/proj...
Whiteboard:
Keywords:
: 4236 4241 (view as bug list)
Depends on:
Blocks:
 
Reported: 2015-08-19 15:40 UTC by Kyle M Hall
Modified: 2017-05-01 22:20 UTC (History)
11 users (show)

See Also:
Change sponsored?: Seeking cosponsors
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Description Kyle M Hall 2015-08-19 15:40:45 UTC
A group of librarians have been brainstorming about claimed returns in Koha. They think this would be a good list of features for a claims returned system in Koha:

* Add a system preference to flag which lost status is "Claims returned".
  Not setting this pref would disable the feature.
* Add ability to mark item as "Claims returned"
    * Add the ability to mark an item as claims returned from the checkouts
      table on the checkouts and patron details pages
        * This functionality would operate in the same way checkins and renewals do.
        * It may be better to slim down to one column of checkboxes for all three 
          functions ( that is, one at a time with one set of checkboxes )
    * The ability mark an item as "Claims returned" from the item details would be
      disabled when the feature is enabled. All claims returned marking would happen
      through the checkouts table.
* Charge or don't charge for claims returned
    * Some libraries charge the lost fee on claimed returns, some don't.
    * Add system preference to ask ‘charge’, ‘don’t charge’, or ‘ask for confirmation’ 
      when marking an item claimed returned
* Some libraries want to alerted of repeat offenders.
    * Add a sys pref to offer an option to block a patron, or alert staff somehow,
      after a set number of claimed returns.
    * This will be a running total over the lifetime of the patron,
      not the current number of outstanding claimed returns.
    * There will need to be a table that stores basic information about the item on  
      patron’s record so you can track how many times they’ve said ‘i returned that’
        * This allows us to track claimed returns even for returned and deleted items
        * This data will display on a new tab on the patron record ( moremember.pl ) 
          for "claims returned" items
        * Will store the status so we know if the claim is open or resolved
        * ex. [title 1] / checked out {date} / claimed {date} / not returned / notes
* Remove item from patron's current checkouts on marking "claims returned" ( e.g. current lost behavior )
    * Will stop fines from continuing to accrue for said item
* show as missing in the opac and claimed returned in the staff client 
  ( e.g. current lost behavior, no change needed )
* Be able to mark item as ‘found’ from claimed tab if item happens to be found
  ( using standard 'found' behavior Koha already has )
    * Offer options of “returned by patron” or “found in library” in a pull down to
      the side of every item that has been claimed.
    * next to each claimed item have a ‘notes’ field. 
      Should be in line editable for ease of use
* Claimed items should be easily distinguishable on staff side
  (compared to other types of lost items) on patron check out under ‘Attention’
  so alert ‘Patron has claimed returns’ that links to the ‘Claimed’ tab below 
  ( in a similar fashion to the current restrictions system )
Comment 1 Nicole C. Engard 2016-01-06 16:20:20 UTC
Seeking Co-sponsors: http://devs.bywatersolutions.com/projects/claimed-returned/
Comment 2 Christopher Brannon 2016-03-18 22:45:25 UTC
How are fines/fees taken into account with this action?  Will associated fines be removed if claimed returned?  Or will they be removed if marked as found?  Will there be a preference for this?
Comment 3 Katrin Fischer 2016-06-19 22:12:54 UTC
*** Bug 4236 has been marked as a duplicate of this bug. ***
Comment 4 Katrin Fischer 2016-06-19 22:13:32 UTC
*** Bug 4241 has been marked as a duplicate of this bug. ***
Comment 5 Benjamin Daeuber 2017-05-01 21:54:15 UTC
(In reply to Christopher Brannon from comment #2)
> How are fines/fees taken into account with this action?  Will associated
> fines be removed if claimed returned?  Or will they be removed if marked as
> found?  Will there be a preference for this?

I think this covers your first questions:

>Add system preference to ask ‘charge’, ‘don’t charge’, or ‘ask for confirmation’ when marking an item claimed returned

As to your second, I think we ought to treat it like we do lost items via the system preference RefundLostItemFeeOnReturn 

Perhaps a system pref: RefundClaimReturnonLocate?
Comment 6 Christopher Brannon 2017-05-01 22:20:56 UTC
(In reply to Benjamin Daeuber from comment #5)
> (In reply to Christopher Brannon from comment #2)
> > How are fines/fees taken into account with this action?  Will associated
> > fines be removed if claimed returned?  Or will they be removed if marked as
> > found?  Will there be a preference for this?
> 
> I think this covers your first questions:
> 
> >Add system preference to ask ‘charge’, ‘don’t charge’, or ‘ask for confirmation’ when marking an item claimed returned

This is good.  Since we have started making the refund library specific, would you consider preferences under each library?

> As to your second, I think we ought to treat it like we do lost items via
> the system preference RefundLostItemFeeOnReturn 
> 
> Perhaps a system pref: RefundClaimReturnonLocate?

As mentioned in my response above, this functionality was moved to the library configuration as individual preferences for each library.  I would say it needs to be there.