Bug 28863

Summary: Cancel a pending notice
Product: Koha Reporter: Rebecca Coert <rcoert>
Component: NoticesAssignee: Bugs List <koha-bugs>
Status: NEW --- QA Contact: Testopia <testopia>
Severity: enhancement    
Priority: P5 - low CC: barbara.johnson, cbrannon, jrobb, katrin.fischer, magnus, rcoert, sally.healey
Version: Main   
Hardware: All   
OS: All   
See Also: https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20587
Change sponsored?: --- Patch complexity: ---
Documentation contact: Documentation submission:
Text to go in the release notes:
Version(s) released in:

Description Rebecca Coert 2021-08-13 20:47:48 UTC
We would like the ability to cancel any notice that is currently "Pending" on the Notices tab in a user's account. 

Also, a record of which librarian cancelled the notice and date/time stamp would be very useful.  

Use Case:
Item is discharged, hold is trapped, & notice is generated.  Staff then realizes that the item is badly damaged and reverts the hold to obtain another copy.

However, the notice for the original item is now Pending in the account and the email will be sent - even though the item is not on the Hold Shelf.
Comment 1 Sally 2023-06-13 12:59:50 UTC
+1  This would be really useful for us. 

We release the bulk of our message queue once every 24 hours.  If a mistake is made, it would be great to be able to remove the pending email, as it saves the patron from receiving a confusing notice.
Comment 2 Katrin Fischer 2023-07-01 13:10:24 UTC
*** Bug 20587 has been marked as a duplicate of this bug. ***
Comment 3 Christopher Brannon 2024-05-02 16:33:52 UTC
I would also like to see this, as there are times I do testing, and I don't want the notice to go out.  But I can really see the value of cancelling it if something is noticed after the fact.  This will eliminate a lot of confusion.
Comment 4 Christopher Brannon 2024-05-02 16:34:07 UTC
I would also like to see this, as there are times I do testing, and I don't want the notice to go out.  But I can really see the value of cancelling it if something is noticed after the fact.  This will eliminate a lot of confusion.