Bug 29769

Summary: Claim return status cannot be changed without checking item in
Product: Koha Reporter: Donna <bwsdonna>
Component: CirculationAssignee: Bugs List <koha-bugs>
Status: NEW --- QA Contact: Testopia <testopia>
Severity: normal    
Priority: P5 - low CC: andrew, bdaeuber, gmcharlt, jheltibridle, kyle.m.hall, lisettepalouse+koha, mathsabypro
Version: MainKeywords: regression
Hardware: All   
OS: All   
Change sponsored?: --- Patch complexity: ---
Documentation contact: Documentation submission:
Text to go in the release notes:
Version(s) released in:
Circulation function:
Bug Depends on: 24279    
Bug Blocks:    

Description Donna 2021-12-23 16:18:32 UTC 
With the addition of bug 24279, libraries can no longer change the status of a claim return without checking the item in, which is not a desired behavior.

Example: a library sets an item to claims return, looks for the item for three months per policy, item is not found, status needs to be changed from Claim to Lost so the patron is billed for the item.  

In this scenario, the item should not be checked in to clear the claim status.  Marking the claim as resolved does not allow the status to be changed either.

Perhaps this could be a setting with Claims Return system preferences as to whether staff are permitted to change the claim/lost status of an item from moredetail.pl?
Comment 1 Andrew Fuerste-Henry 2022-01-03 13:48:40 UTC 
*** Bug 29665 has been marked as a duplicate of this bug. ***